Critical linesCritical lines are set up with additional hardware so that in the event of a network or power outage, calls will be routed out via BT lines. Critical lines should be used for lifts, alarms and receptions as appropriate. Critical lines can be used with analogue phones only.
ChorusChorus is the name of the new telephone system.
Software that directs calls to agents who are logged in to take calls, for example, in a call centre or service desk.
Direct Dial-in. This allows people to be called directly from the outside world without going through a switchboard.
Physical phone hardware that sits on a user's desk, and is connected directly to the telephone network without a computer.
ICPICP is short for Integrated Communications Project - the project that is migrating the analogue and Cisco telephone system to Chorus.
JitsiJitsi is the brand name of the Mac client.
OSMOOSMO is short for OpenScape Mobile Office. It is the client for iPhone and Android smart phones.
OpenScapeOpenScape is brand name of the Windows soft phone
OpenScape Branch (OSB)
Hardware that converts analogue phone lines to work with the OpenScape system.
OSV is short for OpenScape Voice, which is the brand name for the telephony module of the Chorus service.
One Number Service
This is the name for the part of the service which means that each person has one number which they can point at many devices.
Payment Card Industry Data Security Standards. Information security compliance standards for debit and credit card (PDQ) terminals.
Process Data Quickly. A standard for debit and credit card terminals.
Each person has one number that they can point at any device; a preferred device is the device currently in use.
Presence is the ability to show yourself as online or offline.
Quality of Service - prioritising network traffic based on the data type i.e. VOIP.
Real Time Protocol. After a session has been set up by OpenScape Voice between two phones, traffic goes directly between them using this protocol.
Session Border Controller - hardware that controls VOIP (voice over IP) communications - the 'session' - and acts as a security barrier between networks.
SIPSIP stands for Session Initiation Protocal. It is used by phones to set up the call.
An application running on a user's computer used to send and receive calls in place of a physical desk phone.
UCUC is short for Unified Communications - Integration of phone, chat, web collaboration, email, and other services.
UnifyUnify is the supplier for the Chorus telephone system.
Voice Over IP - telephony over a network connection, as opposed to a copper cable.
XpressionsXpressions is the name for the voicemail module of the Chorus service.