Glossary

 C      I   J   O   P  Q  R  S   U   V  X

C

Critical lines

Critical lines are set up with additional hardware so that in the event of a network or power outage, calls will be routed out via BT lines.  Critical lines should be used for lifts, alarms and receptions as appropriate.  Critical lines can be used with analogue phones only.

Chorus 

Chorus is the name of the new telephone system.

Contact Centre

Software that directs calls to agents who are logged in to take calls, for example, in a call centre or service desk.

return to top

D

DDI

Direct Dial-in. This allows people to be called directly from the outside world without going through a switchboard.

Desk phones

Physical phone hardware that sits on a user's desk, and is connected directly to the telephone network without a computer.

return to top

I

ICP

ICP is short for Integrated Communications Project - the project that is migrating the analogue and Cisco telephone system to Chorus.

return to top

J

Jitsi

Jitsi is the brand name of the Mac client.

return to top

O

OSMO

OSMO is short for OpenScape Mobile Office.  It is the client for iPhone and Android smart phones.

OpenScape

OpenScape is brand name of the Windows soft phone

OpenScape Branch (OSB)

Hardware that converts analogue phone lines to work with the OpenScape system.

OSV

OSV is short for OpenScape Voice, which is the brand name for the telephony module of the Chorus service.

One Number Service

This is the name for the part of the service which means that each person has one number which they can point at many devices.

return to top

P

PCI DSS

Payment Card Industry Data Security Standards. Information security compliance standards for debit and credit card (PDQ) terminals.

PDQ

Process Data Quickly. A standard for debit and credit card terminals.

Preferred devices

Each person has one number that they can point at any device; a preferred device is the device currently in use.

Presence

Presence is the ability to show yourself as online or offline.

return to top

Q

QoS

Quality of Service - prioritising network traffic based on the data type i.e. VOIP.

return to top

R

RTP

Real Time Protocol.  After a session has been set up by OpenScape Voice between two phones, traffic goes directly between them using this protocol.

return to top

S

SBC

Session Border Controller - hardware that controls VOIP (voice over IP) communications - the 'session' - and acts as a security barrier between networks.

SIP

SIP stands for Session Initiation Protocal.  It is used by phones to set up the call.

Soft phone

An application running on a user's computer used to send and receive calls in place of a physical desk phone.

return to top

U

UC

UC is short for Unified Communications - Integration of phone, chat, web collaboration, email, and other services.

Unify

Unify is the supplier for the Chorus telephone system.

return to top

V

VOIP

Voice Over IP - telephony over a network connection, as opposed to a copper cable.

return to top

X

Xpressions

Xpressions is the name for the voicemail module of the Chorus service.

return to top

 

 

Written by IT Services. Latest revision 14 July 2016