How do I...

Question Answer  Additional information
Request a new number Please raise a service request  
Request access to extension numbers that are missing from Phoneman Please raise a service request  
Remove numbers Please raise a service request  
Assign an extension to a user This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#assign_number_person

Assign an extension as a 'non-person' phone This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#assign_non-person

Re-assign an extension to another user This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_person

Re-assign an extension to another non-person This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_np

Change dialling rights for a person This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_dialling_rights

Change dialling rights for a non-person This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_dialling_rights

Change ex-directory settings for a person This can be done in Phoneman

Changes to the Contact search and GAL will take up to 24 hours to complete

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_ex_directory

Change ex-directory settings for a non-person This can be done in Phoneman

Changes to the Contact search and GAL will take up to 24 hours to complete

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_ex_directory

Request a voicemail box for a non-person This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#assign_non-person

Order a Unify phone Please raise a service request http://help.it.ox.ac.uk/chorus/supported-devices
Order a headset, conference phone etc

Purchase via the Oracle Financials Marketplace or if you do not have access to Marketplace, email the service desk to request

http://help.it.ox.ac.uk/chorus/supported-devices
Set up a new hunt group This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#create_hg

Set up a new pickup group This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#create_pug

Change a hunt group This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_hg

Change a pickup group This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_pug

Change voicemail pin for a person This should be done by the user http://help.it.ox.ac.uk/chorus/frequently-asked-questions
Change voicemail pin for a non-person phone This can be done in Phoneman

This will take effect in about 5 minutes

http://help.it.ox.ac.uk/chorus/phoneman-devolved-admin#edit_np

Change settings on handsets This can be done in Phoneman Please submit a ticket via chorus@it.ox.ac.uk

 

Written by IT Services. Latest revision 8 November 2017