How do I...

Question Answer  Additional information
Request a new number Ask the service desk as this is not yet automatic. Please submit a ticket via chorus@it.ox.ac.uk
Request access to extension numbers that are missing from Phoneman Ask the service desk as this is not yet automatic. Please raise a service request
Remove numbers Ask the service desk as this is not yet automatic. Please raise a service request
Assign an extension to a user This can be done in Phoneman if the extension is not in use. Otherwise follow 'Re-assign an extension to another user' http://help.it.ox.ac.uk/chorus/phoneman-instructions#edit_a_person
Set up a new non-person phone Set it up in Phoneman, but ask the service desk to complete, as this is not yet automatic. http://help.it.ox.ac.uk/chorus/phoneman-instructions#edit_non-person and then please submit a ticket via chorus@it.ox.ac.uk
Re-assign an extension to another user Ask the service desk as this is not yet automatic.

Please submit a ticket via chorus@it.ox.ac.uk.  Please include information about what you want to happen to the person who had the number first.

Re-assign an extension to another non-person Ask the service desk as this is not yet automatic. Please submit a ticket via chorus@it.ox.ac.uk
Change dialling rights for a person These can be changed in Phoneman. http://help.it.ox.ac.uk/chorus/phoneman-instructions#After_moving
Change dialling rights for a non-person These can be changed in Phoneman. http://help.it.ox.ac.uk/chorus/phoneman-instructions#After_moving
Change ex-directory settings for a person These can be changed in Phoneman. http://help.it.ox.ac.uk/chorus/phoneman-instructions#After_moving
Change ex-directory settings for a non-person These can be changed in Phoneman. http://help.it.ox.ac.uk/chorus/phoneman-instructions#After_moving
Request a voicemail box for a non-person Ask the service desk as this is not yet automatic. Please submit a ticket via chorus@it.ox.ac.uk
Order a Unify phone Raise a service request. http://help.it.ox.ac.uk/chorus/supported-devices
Order a headset, conference phone etc Email the service desk. http://help.it.ox.ac.uk/chorus/supported-devices
Set up a new hunt group Raise a service request. http://help.it.ox.ac.uk/chorus/extra-features
Set up a new pickup group Raise a service request. http://help.it.ox.ac.uk/chorus/extra-features
Change a hunt group Raise a service request. http://help.it.ox.ac.uk/chorus/extra-features
Change a pickup group Raise a service request. http://help.it.ox.ac.uk/chorus/extra-features
Change voicemail pin for a person This should be done by the user http://help.it.ox.ac.uk/chorus/frequently-asked-questions
Change voicemail pin for a non-person phone Email the service desk Please submit a ticket via chorus@it.ox.ac.uk
Change settings on handsets Email the service desk Please submit a ticket via chorus@it.ox.ac.uk

 

Written by IT Services. Latest revision 14 July 2017