Phoneman: Overview
For information on how long each change takes to implement, please review the chart
Logging In
- Open a browser and navigate to: https://phoneman.it.ox.ac.uk
- Log in using your SSO.
This will bring you to the Home Screen.
Home Screen
The Home Screen (example above) will show you:
- Your telephone extension and your host department –‘73205’ and ‘IT Services’ in the example
- Your CLI (which is the display number your contacts will see when you call them) –‘441865273205’ in the example
-
Your dialling rights –
in the example
-
Your ex-directory status –
in the example
- Your local telephone administrator –‘Laura Colley and Jo Wilby’ in the example
The Home Screen will also display the department/colleges that you administrate –‘Academic Administration Division’ in the example.
Navigation Pane
The black bar across the top of the screen is the Navigation Pane.
To access the Navigation Pane click the button next to the department or college you wish to administrate on your Home Screen. Alternatively, you can click the
,
, or the
to jump to these workspaces directly.
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Takes you to the Home Screen |
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Displays the name of the unit you are currently working on. |
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Takes you to the Numbers Workspace. |
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Takes you to the Hunt Groups Workspace |
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Takes you to the Pickup Groups Workspace |
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Takes you to the EA Groups Workspace |
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Clicking this button will take you to these Help pages. |
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Allows you to search for number assignments by name or extension number |
Numbers Workspace
The Numbers Workspace allows you to view and edit the number assignments owned by your department or college.
Sorting and Filtering
Click on the sorting icons to the right of Extension and Assignment to sort by those columns.
Click on the Filters button to the right to filter by people numbers, non-people numbers or unassigned numbers.
Edit Dialling Rights
These icons allow you to select the dialling rights for each number. These rights are ordered cumulatively from left to right, so each successive dialling right includes the dialling rights of those to the left of it. For example: selecting international will also allow the number to make mobile, national and internal calls.
Hovering over the icons will reveal a tool tip identifying the dialling right selection. From left to right the options are None, Internal only, National, Mobile, International and Premium.
To edit dialling permissions:
- Select the dialling permission required.
-
Then, click the
button at the bottom of the screen to save your selection.
For more information about what you can dial with each dialling permission, view the dialling permissions page
Edit Ex-directory Status
These icons allow you to select how the extension is visible in the directory (Ex-directory). Hovering over the icons will reveal a tool tip identifying the Ex-directory selection. From left to right these options are Private, University only and Public:
To change the Ex-directory status simply click on the desired icon. This will colour in the selected icon.
For more information about what the ex-directory settings do, please see this information
NOTE: Only one icon can be selected.
Assign a new number
To edit a number assignment, navigate to the Numbers Workspace and scroll down to the bottom where you will find spare numbers:
-
Click on the
icon.
- This will pop-up the edit box (below) which will allow you edit the person or non-person phone.
Assign a 'person' number
- Select the ‘Personal’ tab.
- To edit the ‘personal’ details, enter a name in the search box and click on the search result to select that name. You can also enter an SSO username.
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Once you have selected a name, click the
button to confirm your selection.
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Click the
button in the bottom left-hand corner of the screen to save any changes that you make.
- If you wish to change a 'person' number to a non-person number, please delete the assignment and re-allocate it
Assign a ‘non-person’ number
To assign a ‘non-person’ phone
- Select the ‘Non-personal’ tab.
- Choose whether you require a voicemail box or not, and if so, enter a pin and email address (optional).
-
Enter the desired name (‘Reception’ in the above example) and then click on the
button to confirm.
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Click the
button in the bottom left-hand corner of the screen to save any changes that you make.
Edit a 'person' assignment
-
Click on the
icon next to an allocated 'person' number.
- To edit the ‘personal’ details, enter a name in the search box and click on the search result to select that name. You can also enter an SSO username.
-
Once you have selected a name, click the
button to confirm your selection.
-
Click the
button in the bottom left-hand corner of the screen to save any changes that you make.
- If you wish to change a 'person' number to a 'non-person' number, please remove the assignment the assignment and re-allocate it.
Edit a ‘non-person’ number
To edit a ‘Non-person’ phone
-
Click on the
icon next to an allocated non-person number.
- Choose whether you require a voicemail box or not, and if so, enter a pin and email address (optional).
-
Enter the desired name (‘Reception’ in the above example) and then click on the
button to confirm.
-
Click the
button in the bottom left-hand corner of the screen to save any changes that you make.
- If you wish to change a 'non-person' number to a 'person' number, please remove the assignment and re-allocate it.
Switch a person to a non person and vice versa
To switch a person number to a non person or vice versa you need to remove the number assignment as below, and then assign it as a new number.
Remove a Number Assignment
To remove a number assignment, navigate to the Numbers Workspace and:
-
Click the
button on the right-hand side of the entry. The assignment will be struck-out as below:
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Then, click the
button at the bottom of the screen to save these changes.
Hunt Groups Workspace
The Hunt Groups Workspace allows you to view and edit the Hunt Group assignments within your selected department or college.
Hunt groups are a method of distributing telephone calls from a single phone number to a group of several phone handsets. Phone calls will be distributed to one phone after another to all the phones at once. A pickup group differs from a hunt group in that the user has to dial a number or press a button to pick up the call, whereas in a hunt group the call will be delivered automatically.
NOTE: Once a hunt group has been created, it is not possible to assign the pilot number to another user or phone without help from the chorus team
Create a Hunt Group
To create a new Hunt Group:
-
Navigate to the Hunt Group workspace and click the
button.
- Complete the new Hunt Group information, including the Group Name, Pilot Number*, Overflow Number** and select the members:
*Pilot Number: The number for the Hunt Group; this must be a non-person number that is not assigned to a device/handset.
**Overflow Number: This (optional) number will receive calls when all the group members are busy or unavailable.
-
Click the
button to save the implement the Hunt Group.
NB: When a hunt group is created, the Pilot Number is automatically added as a member of the hunt group; this member cannot be removed from the Hunt Group (i.e. a Hunt Group always has a least one member, which is the pilot number).
The hunt group name must be unique on the system - if you choose a name which is the same as another hunt group, you will see an error message.
Edit a Hunt Group
-
Navigate to the Hunt Group workspace and click the
button next to the group you wish to edit.
- Make the edits required to the Hunt Group information including the Group Name, Pilot Number*, Overflow Number** and select its members:
*Pilot Number: The number for the Hunt Group; this must be a non-person number that is not attached to a device/handset.
**Overflow Number: This (optional) number will receive calls when all the group members are busy or unavailable.
-
Click the
button to save and implement your edits.
Delete a Hunt Group
-
Navigate to the Hunt Group workspace and click the
button next to the group you wish to delete.
- The selected group will be struck through:
-
Click the
button to confirm the Hunt Group deletion, the group will then be deleted.
Pickup Groups Workspace
The Pickup Groups Workspace allows you to view and edit the Pickup Group assignments within your selected department or college.
Pickup groups allow a group of people to pick up any calls for another person in the group from their own phone. It differs from a hunt group in that the user has to dial a number (**3) or press the ‘Pick up’ button to pick up the call, whereas in a hunt group the call will be delivered automatically. Note: a number can only exist in one pickup group.
Create a Pickup Group
-
Navigate to the Pickup Group workspace and click the
button.
- Complete the new Pickup Group information, including the Group Name and selecting the members:
-
Click the
button to save and implement the Pickup group.
NOTE: The pickup group name must be unique in your unit - if you choose a name which is the same as another hunt group, you will see an error message.
Edit a Pickup Group
-
Navigate to the Pickup Group workspace and click the
button next to the group you wish to edit.
- Make the edits required to the Pickup Group information including the Group Name and selecting the members.
-
Click the
button to save and implement your Pickup Group edits.
Delete a Pickup Group
-
Navigate to the Pickup Group workspace and click the
button next to the group you wish to delete.
- The selected group will be struck through:
-
Click the
button to confirm the Pickup Group deletion, the group will then be deleted.
EA Groups Workspace
The EA Groups Workspace allows you to view and edit the EA Group assignments within your selected department or college.
In an EA (Executive Assistant) Group, one 'assistant' can monitor a number of ‘executives’, and make and receive calls on their behalf. A ‘executive’ may have more than one ‘assistant’.
See Key functions for more information on using these features.
Create an EA Group
-
Navigate to the EA Group workspace and click the
button.
- Complete the new EA Group information, including the ‘Executive’ Number and selecting the ‘Assistant/s’:
-
Click the
button to save and implement the EA Group.
NB: All 'assistants' must have 55G phones, as they need to have buttons to monitor their 'executives'.
Edit an EA Group
-
Navigate to the EA Group workspace and click the
button next to the group you wish to edit.
- Make the edits required to the EA Group information:
-
Click the
button to save and implement your Pickup Group edits.
Delete an EA Group
-
Navigate to the EA Group workspace and click the
button next to the group you wish to delete.
- The selected group will be struck through:
-
Click the
button to confirm the EA Group deletion, the group will then be deleted.