Accessing Oxford Email Accounts via External ISPs

The email client configuration information provided on various IT Services web pages is primarily intended for users accessing their accounts via a direct connection to the University's campus network or dial-up service.

If you wish to access your Oxford email account via a connection to an external Internet Service Provider (ISP) such as as AOL or Freeserve, the IT Services configuration details will still be applicable. We recommend that you set your email client to use the Oxford secure SMTP settings to avoid possible problems (, port 587, authenticated, TLS/SSL, no SPA). See the setup instructions for individual email clients.

You should also be aware that certain facilities, such as some of the online services provided by the Bodleian Library and some internal web-pages, may not be accessible through connections via external ISPs unless you are using VPN (Virtual Private Network) software to connect to the University network.

If you ever need to contact IT Services via a non-University email account, for example to report a problem with your Oxford email account, you must give your University card number together with any other relevant account details (but not your password!) in order that you can be correctly identified.


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Written by IT Services. Latest revision 5 September 2014