1. Checking the basics
First things to check are the basics....therefore please check the following:
In order for us to check the client configuration we need to find out which of the TSM servers your node should be connecting to, to do this follow these instructions:
- Browse to the HFS Portal
- Click on the name of your node
- Select the Details tab and make a note of the Server, Server IP name, Server IP address, and Server TCP port values
Now that we have the required server details we can check the TSM Client Configuration through the TSM client itself - if your preference is to view the client settings through a text editor then use the Checking the TSM Client - OPT File instructions
- Open the TSM Client
- Acknowledge the error messages and open the TSM Client Software
Within the TSM Client click on
[Edit]and then select
By default you will see the General Preferences screen displayed
Check that the Nodename shown on screen is exactly the same as the
Nodenameyou noted down earlier
If the Nodename was different to the one you noted down, change it within the TSM Client and click
Now from the options down the left hand side click on
Now check that the following settings are correct against those you noted down for your node:
- Communication Method = TCP/IP
Server Address =
Your Server name
Server Port =
Your Server Port
Admin Port =
Your Server Port(this should be the same as the TCPPORT)
If any of your TSM settings were different to those noted down, change them within the TSM Client and click
- Close down the preferences editor and then close the TSM Client Software, now try going back into the TSM Software and see if the same error messages are received
Problem now resolved?
If the error messages still appear and/or if the client was set-up correctly and no changes were made please review the Network Connectivity Troubleshooting Guide
Another way to check the client is configured correctly is to check the DSM.OPT file, this should produce the same results as using the GUI as shown above but may be preferable to some users: If you prefer to use the GUI Interface then go back to those instructions.
- Ensure that the TSM Client is not running
Browse to the location of the DSM.OPT file (
Double click on the
dsm.optfile, by default Windows will not recognise the file type so when prompted select
[select a program from list]and click
From the list of programs chose notepad and click
dsm.optfile will open in the notepad application
Check that the following settings are correct against the details you noted down earlier:
Your Server Name
Your Server Port
Your Server Port(this should be the same as the TCPPORT, although this entry may not be visible in the dsm.opt file)
- Nodename =
If any items were incorrect and have been changed click on
[Save]and then close down the file.
- Now try going back into the TSM Client and see if the same error messages appear
Problem now resolved?
If the error messages still appear and/or the client was set-up correctly and no changes were made please review the Network Connectivity Troubleshooting Guide
- Error message "ANS2610S TCP/IP communications failure between the client and the server machine."
- Error message "TCP/IP invalid host name."
Error message "ANS1252W The Server you are connected to does not support this function":
Message "Do you wish to continue for purposes of local backupset restore?":
TSM Client has Backup, Archive and Retrieve options greyed out
Can you access other services such as the internet? e.g. http://www.it.ox.ac.uk or http://www.google.co.uk
Obviously if you are reading these instructions online you can access the internet, although they may have been sent to you in PDF format for troubleshooting purposes
- If yes then please proceed to the next question
If no, then there is a problem local to your machine or to your local network. Network connectivity is essential to being able to use the TSM Client software and this issue needs to be resolved before progressing with the TSM troubleshooting. Below are some suggestions that may assist:
- Check that your network cable is plugged in
- Check that there a lights showing on your network connection
- Reboot your machine to completely refresh your connection settings
- Contact your Local IT Support Officer who will be able to assist further
Is your computer physically connected to the Oxford University network or connected to the Oxford University network via the VPN Service?
- If Yes, then please proceed to the next question
- If No, the backup service will only work when you are connected to the Oxford University network. Please connect to the Oxford University network and try again.
Is your TSM Node locked?
If your TSM node is locked then you will not be able to communicate with the servers until it is unlocked, to check your nodes status do the following:
- Go to the TSM Self-Registration Home Page
Select the node you are trying to use and from the drop down list provided choose
[View Client Information]
- If your nodes Locked status is Yes then you will need to contact the Help Center to get this unlocked.
If your nodes Locked status is No then also check the Last Password Change date, if the date shown is over a year ago then your password may have expired and will need to be changed. To do this..
TSM Home Pagebutton
Select the required node and from the drop down list provided choose
[Change Client Password]and follow the on screen instructions to reset the nodes TSM password.
- Once reset, try the TSM Client again (you will need to close and reopen)
- Click on
- If you are still having issues then please proceed onto the next section.