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Updating the TSM Scheduler in Windows

The principal reasons for updating an existing TSM scheduler are as follows:

  • An existing TSM scheduler service is misconfigured and not working.
  • You have changed the TSM password manually through the GUI or via the HFS Portal or the IT Services Self-Registration pages.
  • You shut down the scheduler service, e.g. when you upgraded the TSM client software.
  • You have changed the registered TSM nodename (aka account name).
  1. In Windows 7, run TSM by clicking on the Windows logo in the lower-left corner of the screen and then select [All Programs] > [Tivoli Storage Manager] > [Backup-Archive GUI].

    In Windows 8 or 10, go to the Start screen by clicking on the Windows logo in the lower-left corner of the screen; then type in "backup", and from the search results select [Backup-Archive GUI] to run TSM.

  2. Click on the Utilities menu and choose the [Setup Wizard] option to display the following. Choose the Help me configure the TSM Client Scheduler option.

  3. Click Next. A screen similar to that below will appear.

  4. Select Next, and you will see the following screen. Ensure that the Update a previously installed scheduler option is highlighted, then click the Next button.

  5. Select the TSM scheduler that you wish to update, as there may be more than one if you have had several attempts at configuring the service; and ensure that it is highlighted before clicking Next.

  6. The next screen prompts for a path to the dsm.opt options file. This should point to the file in the installation directory of the software - by default c:\Program Files\Tivoli\TSM\baclient\dsm.opt. Ensure that this is so and click Next.

  7. In the following window, check the entry for Node name carefully and ensure that it matches the full Nodename under which the machine was registered for HFS TSM Backup. Typically this will be of the format MACHINE.DEPT or USERNAME-FREETEXT-DEPT. If you are unsure of this, but can connect and run backups manually using the TSM Backup Client, then just use the NODENAME entry from the dsm.opt options file here.

    Now enter the current TSM password. Note that this must be re-typed if you have manually updated the password from the Utilities menu or from the HFS Portal or the  IT Services Self-Registration pages, as the TSM password for the TSM scheduler service is stored separately in the Windows registry.

    With both fields completed, click Next.

  8. Ideally, the services should run under the System account. If the scheduler service is to run under any other account, before proceeding please read our page on how to back up in Windows as a non-administrative user. Without the necessary rights, the TSM scheduler will be unable to back up all the files and objects on the local system. The System account has all the necessary rights for the entire local filestore to be backed up, and TSM advises that the service be installed under this account. You should select the option Automatically when Windows boots so that the service starts automatically.

  9. Clicking the Next button displays the following screen, which prompts for the location of the schedule and error logs - by default dsmsched.log and dsmerror.log in the installation directory. We recommend accepting these defaults.

  10. The next screen offers the possibility of starting the service directly after completion of the setup wizard. This is recommended.

  11. Click Next and then you will be asked also to click on Apply, as shown below.

  12. There will then be a pause while TSM puts your settings into effect:

  13. Now the completion screen should be displayed. Click the Finish button. You have now finished updating the TSM scheduler service and it should now restart if the immediate start option was chosen. This can be checked as described in our page on starting and checking the TSM scheduler in Windows.

Written by IT Services. Latest revision 21 February 2018