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Windows Mail

1. Setting up Windows Mail

1. When you open Windows Mail for the first time, a configuration assistant will open to help you configure your email client. If this happens, please proceed to step 2. If you have used Windows Mail before to access another email account, you will have to start the configuration assistant manually.

To do so, open Windows Mail, click on the [Tools] menu and select [Accounts]. The Accounts window below will open. Click on the Add button. When presented with a window asking what to add, select E-mail Account.


2. The configuration assistant will prompt you to enter your Display name as you would want it to appear on any emails you send. Click Next to proceed.


3. On the next screen, you need to enter your email address and once again click on Next.


4. The next screen requires you to enter some technical information on your email account. On the drop-down menu under Incoming e-mail server type, select IMAP. Type into the field under Incoming mail (POP3 or IMAP) server. Type into the field under Outgoing e-mail server (SMTP) name and tick the box Outgoing server requires authentication. Click on Next.


5. The next screen prompts you to enter your E-mail username and Password. Enter your Single Sign-On username as provided by IT Services, for example in the format abcd1234, and your Single Sign-On password. If you tick the box Remember password, your password will be saved, but anyone who gets physical access to your computer will have access to all your emails. This option is therefore less secure. If you leave the box unticked, Windows Mail will prompt you for a password each time you access your mail. Click Next to proceed.


6. The final screen simply requires you to click Finish.


Windows Mail will display an error message due to the fact that Windows Mail's default security settings do not correspond to those required by your Nexus account. Click OK and Cancel. For you to be able to access your Nexus email, the security settings of your client need to correspond to those required by IT Services Nexus. You will correctly configure these settings in section 2.

2. Securing connections to the incoming and outgoing mail servers

1. To edit your account settings, securing the connection and allowing you to access your email, click on the [Tools]menu and select [Accounts] to view the Internet Accounts window. Select your Nexus account from the list. Click on Properties to edit its settings. In the Properties Window, click on the Advanced tab to reach the window depicted below. Tick the box next to This server requires a secure connection (SSL) both under Outgoing mail (SMTP) and under Incoming mail (IMAP). To finalise setup, click on OK.


Windows Mail is now configured to access your Nexus account.

If you do not see all your email folders, you may need to resubscribe to them:

Right-click on the name of your Nexus mailbox, choose [IMAP Folders], (you may need to click [Reset List] at this point), then click on each folder and click [Show], or slightly quicker, double-click each folder you want to see.


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Written by IT Services. Latest revision 18 October 2017