IMPORTANT: We are currently in the process of moving the University’s centrally managed (Nexus) email and calendaring service to the cloud-based, Microsoft Office 365 service (Nexus365). If your account has been migrated you should now use the Nexus365 support pages where you will find help and advice on using the new service.
1. General Instructions
You will need to know your Oxford username (typically four letters and four numbers, e.g. pemb0471) and password before starting.
If you are have a lot of data (email, contacts, etc) to synchronise then you are advised to do the initial synchronisation via a wireless connection if possible; it will be faster and less likely to lose the connection during synchronisation.
Please note: you can only configure your Windows Mobile device to connect to one Exchange account at any one time, so if you already have an Exchange account configured then you will not be able to add your Nexus account until/unless you delete the pairing to the existing Exchange account. (See below for how to delete a pairing.)
Run ActiveSync from the
[Start]Menu and follow the 'set up your device' link.
Enter your email address. Do not tick 'Attempt to detect Exchange Server Settings automatically', it will not work.
Enter your Oxford username in the format
firstname.lastname@example.org, e.g. if your username is pemb0471 you would enter
email@example.com. Leave the
Domainfield blank. If you want to allow automatic updating and syncing, enter your password in the
Passwordfield and tick the 'Save password' box below.
Please note firstname.lastname@example.org is NOT your email address, it is only used by the auto-discovery system to find an account.
Server addressfield, enter
nexus.ox.ac.uk. Tick the box marked 'This server requires an encrypted (SSL) connection'.
Choose the data you want to synchronise:
Adjust synchronisation settings to suit your needs. You can choose how many days/weeks of past email and calendar items you want to synchronise, and you can choose to exclude large emails and/or attachments (this will speed up synchronisation and keep data transfer costs down).
Once you have set all these options, synchronisation will begin. If you have a lot of data, it may take some time.
2. Synchronisation options
Manual update / Timed schedule / Push: you can choose between fetching new email manually from the server, setting a schedule for fetching new email, or allowing the server to 'push' new email to your device. 'Push' is equivalent to the 'As items arrive' schedule setting, and will ensure that you get new email as soon as it arrives; but please note the following:
- 'Push' will run your battery down faster and use more data (a day of Push Email uses about 170KB of data)
- 'Push' will only work over GPRS/3G, i.e. it will not work over WiFi.
You can switch Push Email on or off from
[Start Menu > Comm Manager]:
To change the timed schedule settings, go to
[ActiveSync > Menu > Schedule].
Conflicts: Synchronisation is always two-way, but you can choose whether data on the device will overwrite data on the server in the event of a conflict or vice versa. To set this, go to
[Menu > Configure Server...]from within ActiveSync, go through all the pages until you reach the final screen ('Finish'), then select
[Menu]again and select
3. Deleting an existing pairing
If you are already synced with another Exchange server you'll need to delete that pairing first before you can pair with Nexus. This will remove all items that are synced with that server.
- Sync your account with the server before deleting the pairing.
- Use Outlook to export the other Exchange server's folders to a PST (Personal STore) file.
Delete the pairing in ActiveSync from
[Menu > Options > Delete].
- Swap Outlook to point to Nexus.
- You can then (if you wish) import the PST from the other account.