Occassionally you may find that the University address book (the GAL) is not 'up to date' when viewed in Outlook 2007. This is due to Outlook storing or 'caching' a copy of the address book on your computer. To force a refresh of the address book follow the instructions below:
Open Outlook and click on the
Email Accountsscreen opens, select the appropriate account and then click on the
Change Email Settingsscreen is displayed. Under the sever name field there is a checkbox entitled
Use Cached Exchange Mode. Untick this box to force address book synchronization with the server
Click on the
An alert message appears informing you that the change will not come into affect until you have restarted Outlook. Click
Congratulationsscreen appears. To close the wizard click on the
You will return to the
Email Accountsscreen, Click
- Restart Outlook to complete the process. On restart you may find Outlook is slow to open up. This is due to the cache being switched off and is expected.
If you check the
University Address Bookyou will see the latest version.
To restore the caching, repeat the above and in step 3 click the
Use Cached Exchange Mode checkbox. Again you will need to restart Outlook for the change to be completed.
For information about other Nexus features and how to use them with Outlook 2007, please follow the links to the relevant section:
- Nexus Email
- Nexus Contacts and Address Books
- Nexus Calendar
- Delegating access to email, calendar and other Nexus features
- Printing more than one calendar at a time
If you have any problems using Nexus with Outlook 2007, in the first instance you should contact your local (College or Department) IT staff. If they cannot help then please contact the IT Services Helpcentre for further assistance.