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Site Manager Support

Publisher Guides

Template guide
Web Content Style Guide (1,898kb)
Site Manager - Training Manual for Moderators (3,909kb)
Site Manager - Training Manual for Contributors (2,838kb)
Guidance on the use of oxonly (87kb)


Site Manager Training Sessions

Publishers will be granted access to Site Manager after attending a one-day training course. Training courses run every six weeks and take place at IT Services' offices at Hythe Bridge street. If you wish to attend a training course, please contact, confirming the following details:

  • First name
  • Surname
  • SSO/WebAuth ID (e.g. admn1111)
  • Email
  • Role in Site Manager (moderator, contributor)
  • Website (access required to)

Requests must be confirmed by the departmental manager responsible for the site(s) the publisher will be publishing content to. Confirmation of requests should be sent by email to

Other Training Sessions

The following courses run by the IT Learning Programme might be of interest to Site Manager publishers:

Get Help

There are two ways to get help with Site Manager.

The Site Manager user's mailing list

If you are trying to workout how to use a template or can't remember how to do something then the best place to ask for help is the users' mailing list.

The address of the mailing list is To subscribe to the list, please send a (blank) email to You will then be sent a confirmation email.  Please follow the instructions in the confirmation email in order to complete your subscription to the mailing list.

Logging a call with the Help Desk

If your website or Site Manager isn't behaving as expected or you have a development request you need to contact the help desk or if your request is urgent call x80088


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Written by IT Services. Latest revision 12 December 2017