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The University Telephone Cards

These phone cards have been  in use and available from Telecoms from 2009. However, the company we use to manage this service has recently been sold and the service company will cease operational activities for the phone card platform in December 2015. Therefore it is recommended that you ensure your supply of cards are used by this date. There is no mechanism for returning unused cards or unused credit.
 There are no alternatives being considered as there is no longer significant uptake for this service. If you require continued use of phone cards the only available purchasing route is through general shops or via on-line shopping.


Telecommunications supply cards that offers favourable rates to the University and which can be purchased and sold by College accommodation offices to college residents, or by departments where international calls are frequently conducted. Once the card is activated it will have £2 / £5 credit for you to use. There is also a rechargeable version of the card that is available without credit. Telephone coordinators or those with administration and management status can purchase the cards via ourselves in packs of five. Telephone coordinators can then advise students how to purchase the cards. We would recommend that they consider purchasing the rechargeable versions of the card for students, and purchase card with credit for guests and visitors.

Please Note: We recommend that cards are only activated once they are to be sold as they expire nine months after their last activation date. We advise against telephone coordinators activating the cards *then* placing them in stock for an unforseeable length of time.

1) To make a telephone call:-

Lift the handset and dial the appropriate phone card access number:

From your room dial: ##63
From any other university extension: ##63
From other landlines dial: 0800 018 4478
From your mobile dial: 020 7984 4810

2) Enter your PIN

3) Dial the number you wish to call

> Calls to a UK number: Area code + telephone number

> International calls: 00 + Country Code + Area Code + Telephone number

> For a follow-on call or misdial press ##

> To end call, replace the handset.

For Customer Services:-

From your room or other university extension, dial:##62

Or dial 0808 144 3701

Or if outside the UK dial 00441516474774

(Customer services are available 9 am until 5 pm Monday to Friday, messages can be left outside these hours)

4) It is also possible to top-up your card via the TRUST Phonecard website.

Please Note:-

- The system names the # key as ‘pound key’

- Calls from mobiles may incur a network charge – please check with your mobile operator.

- TRUST Phonecard, the phonecard provider, also publish call tariffs on their website.


Service area: 

Written by IT Services. Latest revision 22 May 2017