The Web Portal does not allow users to make or receive calls directly on thier PC. Users must set up a Preferred Device, such as a desk phone or mobile device.
To set up Preferred Devices:
- Click on the handset icon in the Action Bar and select 'Device Settings' from the drop down list.
- A new window will open. Click on + Add a new device.
- Enter the desired name for the Preferred Device, and telephone number in the international format. For a mobile this will appear +447xxx xxx xxx. For a desk phone or landline this will appear +441865 xxx xxx
- Click 'Add device' at the top of the window, and click 'Save'.
You can now click on the handset icon in the Action Bar and select your Preferred Device by choosing it from the drop down list.
It is possible to configure voicemail as a preferred device by following the steps 1-4 above, and entering a telephone number of 5361002. This allows all incoming calls can be directed to voicemail, while another device can be set up to handle all outgoing calls.