Chorus Web Portal



This application is being phased out and will no longer be available from 5th July 2022

See Chorus - What to do when Unified Communications is retired for more information


Please visit the Chorus upgrade project website for further information.

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Go to and sign in using your SSO credentials.

chorus navigating web portal


  1. Call History tab
  2. Voicemail tab
  3. Conferencing tab
  4. Call history
  5. Action bar
  6. Saved Contact List
  7. Show/Hide the Directory Search
  8. Directory Search

The Web Portal does not allow users to make or receive calls directly on their PC.  Users must set up a Preferred Device, such as a desk phone or mobile device.

To set up Preferred Devices:

  1. Click on the handset icon in the Action Bar and select 'Device Settings' from the drop down list.
  2. A new window will open.  Click on + Add a new device.
  3. Enter the desired name for the Preferred Device, and telephone number in the international format.  For a mobile this will appear +447xxx xxx xxx.  For a desk phone or landline this will appear +441865 xxx xxx
  4. Click 'Add device' at the top of the window, and click 'Save'.

You can now click on the handset icon in the Action Bar and select your Preferred Device by choosing it from the drop down list.

It is possible to configure voicemail as a preferred device by following the steps 1-4 above, and entering a telephone number of 300102.  This allows all incoming calls can be directed to voicemail, while another device can be set up to handle all outgoing calls.

Turning off forwarding to a preferred device

If you have set a preferred device, for example to a mobile number and want to stop incoming calls going to it, simply select the preferred device of 'work phone', which will ring on your desk phone.

Configuring a preferred device (section above) to forward calls means that you can receive the forwarded call and also make outgoing calls via the web client.

If however you just wish to turn on and off a simple forwarding from your personal extension please see below:

Turning on a simple forwarding

  1. Log into the web portal using your SSO credentials
  2. Click on your name on the top right
  3. Select 'Forwarding and rules'
  4. Select 'Enable call forwarding'
  5. Click in the 'Search for contact or number' box for the type of forwarding required;
  6. For example, busy or 'if I don't answer' (no reply).  If you would like to forward all your calls immediately, check the box by 'Forward all my incoming calls'
  7. Another pop up box labelled 'Forward to user' will pop up with a Search box

If you have contacts below the 'Forward to user' box that you wish to forward to simply click on the forward icon:

web portal forward icon

If you know the extension to forward to, for example a mobile number, enter the number in the Search box and click on the forward icon

web portal forward icon


  1. Then close the pop up box.

The forwarding is now in place, and it will display 'Forwarding active' on the main bar of the portal

Turning off a simple forwarding

Click on the 'Forwarding active' on the main bar of the portal, and then select 'Disable'

Calls can be placed by clicking on the phone icon next to any entry in your Call History or Contact List.  You can also enter the number you wish to dial into the Search Field.

When you place a call with the Web Portal, the Chorus phone system will place a call to your preferred device.  When you answer, a second call will be placed to the number you dialled or selected.  In this way all call costs are applied only to your own extension, never to your personal device.  Outgoing calls will also only ever present your University telephone number, and never that of your personal or preferred device.

Selecting the Voicemail tab will bring up a list of your messages and the date/time they were received.  Click on the 'Play' icon to play the message through your PC's speakers, or the 'x' icon to delete the message.

You can find out more about configuring voicemail on the dedicated help page.

Selecting the Conference tab will bring up a teleconference configuration page.  Here you can set up persistent or scheduled conferences.  External participants must be set up as contacts in your Contact List before you can invite them to conferences.

You can learn more about configuring conferences at the dedicated help page.

To view call history, conferences and voicemail


Get support

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The Central IT Service Desk is available 24x7 on +44 1865 6 12345

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