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The Chorus Service billing came into effect from August 1st 2018.

Bills are calculated per billing unit as in the past, but this became an annual charge from August 2018, rather than a monthly charge as in the past.

The service charge for Chorus consist of two main parts:

  1. An annual charge (line rental) for owning a number (linked to a system license behind it), and
  2. A £4.50 flat rate call charge bundle per line, subject to a fair use policy, (further details below).

In addition: if the number is an analogue connection then a £75 p.a. fee is added to the standard charge, and if the number is designated ‘critical’, which means it receives a four hour fix, then a further £25 p.a. fee is charged.

Financial year 2018/2019 2019/2020
Line rental £54 per line £56 per line
Call charge bundle £4.50 per line £4.50 per line
Analogue line rental £129 (£54+£75) £131(£56+£75)
Critical line rental £154 (£54 +£100) £156 (£56 +£100)

The standard line rental has increased by  £2.00 due to a reduction in the mix of line types but the call charge rate has been maintained at the current rate of GBP 4.50.

Fair Use Policy

Each unit that exceeds their call charge bundle (quantity of numbers x £4.5 per number) by our materiality limit will be charged by the total additional amount – this will be assessed as it occurs.

Method of billing

Departments will be billed via Oracle and Colleges via invoice annually.  Telephone bills do not include detailed call charges, this information is available to telephone administrators the reporting interface (see the Reporting link below).  The Chorus service team can assist in setting up additional queries and reports to assist with self-service billing enquiries.

Joint Appointments

Each extension record in the billing database has a cost code.  The line rental and call charge bundle will be charged to that cost code.  In the event that the extension is used by a person with a joint appointment, it is the responsiblity of the unit to reclaim the costs from the other unit involved (if required), the Chorus service is not able to split bills.



Charges for new items

One off charges and tariffs / International charges / National & Mobile Call Charges / Toll-free numbers on Chorus/



Written by IT Services. Latest revision 5 April 2019