Search Google Appliance

Home >> Chorus >> Call History

Call History

Overview of call history

Call History stores all the details of all your calls – outgoing, incoming and missed – and also gives details of the telephone number (where known), time of call and duration of call (where appropriate).

An entry in the call history list can be used to return the call (where the number is known), to add the other person to the contact list, or other communication options such as chat / email if they are chorus users.

Back to top of page

Locating call history

To navigate to call history in the web portal:

1. Click the call history icon icon on the left hand side of the web portal window.

Call history icon in context of web portal

Note: If you have new entries in History, the number of these will appear in green above this icon: new call history icon

2. Your call history will now be displayed.

Back to top of page

Sort call history by date

To sort your Call History by date:

1. Click the small arrow that appears to the right of the ‘Date’ column header.
Repeated clicking will toggle between newest calls listed first (downwards pointing arrow, as shown below) and oldest calls listed first (upwards pointing arrow):

click on the 'date' column header to order calls by date

Back to top of page

Filter call history by type

To filter your Call History by type:

1. Click the small arrow that appears to the right of the ‘All calls’ column header.

2. Select call type to filter your call history – All calls, Missed calls, Incoming Calls, or Outgoing Calls:

Filtering call history by call type

Back to top of page

View contact details from call history

Clicking on the name of an entry in call history will bring up a list of contact details for Chorus users:

viewing contact details from the call history

Back to top of page

Conference calls in call history

If you have been part of a Chorus conference call, it will also display in the call history. Clicking on the name will display a list of all the conference participants and the conference details:

Conference calls in call history

Conference details from call history

Back to top of page

Calling a number from call history

To place a call to a number in call history:

1. Hover over the name until the Call and Communication options appear:

Call and communication options

2. Click the Call Button Call button iconto place a call to the contact using your Preferred Device.

Back to top of page

Other communication options from call history

1. Hover over the entry to make the Call and Communication options appear:

Call communication options from call history

2. Click the Communication Options button communication options icon to display the Communication Options menu

Communication options list

3. From here you can:

  1. Call Work Phone: Place a call to the contact using your Preferred Device
  2. E-mail Work: Use Outlook to generate a New Email to the contact
  3. Chat: Send an Instant Message to the contact
  4. Start Web Collaboration: Start a Web Collaboration with the contact

Back to top of page

Deleting single entries from history

To delete a single entry from your Call History:

1. Hover over the entry until a ‘x’ appears on the left-hand side of the entry.

2. Click on the ‘x’ to delete the entry.

Back to top of page

Deleting all call history

1.Click the ‘Clear all’ button in the top-right hand corner of the Call History Tab:

Click the 'clear all' button to clear the call history

2. Confirm that you want to clear all at the dialogue box.

Back to top of page

Print your Call History

  1. Right-click anywhere in the Call History Tab.
  2. Select ‘Print’ option from the pop-up menu that appears:

right click to print your call history

NOTE: It is only possible to print the viewable area of the Call History Tab. It is advisable to first Print Preview your selection before printing.

Back to top of page | Home Page

Written by IT Services. Latest revision 7 January 2020