If you are using the desktop client and wish to initiate and receive calls, a headset is required (e.g. a Jabra headset)
To install this:
1. Plug the headset in. At the bottom of the desktop client a musical symbol will flash, click on this:
2. A pop up will appear, click on OK:
3. The relevant device profile will appear, click OK to finalise the process:
If the symbol does not appear in step 1, or you wish to reset your audio device, please do the following:
4. Click on the up arrow in the system tray
5. Right-click on the OpenScape icon and left-click 'Open OpenScape'
6. Select the device and then click the 'Delete' button. After this repeat steps 1-3 above.