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Error codes

These are the most common error codes on phones. When raising a support request, please quote the error code you are seeing on the phone.

LI1

Network Problem ​- this error occurs when the phone cannot talk to the servers at all

To fault find:

      1. Check the IP address here, this should confirm whether the phone is getting an ip address or not.

      2. Has the phone been recently moved? It may be a faulty patch lead, patching or network configuration (point 1. will confirm)

      3. Does the phone work in a ‘known working port’ i.e. a port that has a working Chorus device in situ.

      If the phone does not, it may be a fault with the phone itself; please email: help@it.ox.ac.uk

RA2

This is a result of a password mismatch between the phone and the server. This can be solved via phoneman here

RG2, RS2

This is a combination error. To fault find, please check point 1. below before raising a ticket if required in point 2. below.

This error occurs because:

     1.  The extension format has been entered incorrectly:

          The extension must be entered in the correct format as follows:

         44186527xxxx
         44186528xxxx
         44186561xxxx
 
         Frequent examples of extension format input errors that will NOT register:
 
         441865212345 - last 5-digits prefixed by 2 (when should be a 6, i.e. 441865612345)
         00441865612345 - incorrect leading 00
         01865612345 - incorrect 0 instead of 44
         12345 - only 5 digits entered
 
     To rectify this, factory reset the phone, then enter the terminal number in the format as follows:
 
         44186527xxxx
         44186528xxxx
         44186561xxxx
 
      2. The phone is missing some configuration detail which can only be solved by contacting the Chorus team.
 
          To help the support team fix this, please get the IP address, and include this in the ticket via help@it.ox.ac.uk

RF2

 
The phone cannot connect to server.  Could be either 1 or 2 :
 
1. The extension format has been entered incorrectly:
 
          The extension must be entered in the correct format as follows:
 
         44186527xxxx
         44186528xxxx
         44186561xxxx
 
         Frequent examples of extension format input errors that will NOT register:
 
         441865212345 - last 5-digits prefixed by 2 (when should be a 6, i.e. 441865612345)
         00441865612345 - incorrect leading 00
         01865612345 - incorrect 0 instead of 44
         12345 - only 5 digits entered
 
        
To rectify this, factory reset the phone, then enter the terminal number in the format as follows:
 
         44186527xxxx
         44186528xxxx
         44186561xxxx
 

 2. The network port needs configuring/patching.

     The IP address will indicate whether the configuration/patching is correct or not (does it get a Chorus IP address?).

     If this is still an issue after completing the above steps, please send a ticket via help@it.ox.ac.uk

 

RN2

No number configured.  The extension must be entered in the correct format as follows:

         44186527xxxx
         44186528xxxx
         44186561xxxx
If the phone is not prompting for a terminial number, the phone can be factory reset, and the phone will prompt for a terminal number when it restart

 

 
 

Written by IT Services. Latest revision 20 March 2019