- I need to purchase new phones - which ones should I consider?
- You should purchase phones listed on the Supported Devices page as they are the only ones supported.
- How many physical devices can I have on a single extension?
- How do I deploy handsets?
- Please follow these instructions.
- How do I reprogram a device?
- Please see the these instructions.
- What do error codes on Unify handsets mean?
- Please see the error codes page.
- How do I fix a handset that is stuck on the boot screen?
- Please see these instructions.
- How do fax machines work on Chorus?
- You can use fax to email or email to fax - further documentation can be found here. If you require a physical fax machine, order a Mediatrix ATA via the supported devices page.
- Can I put PDQ machines on Chorus?
- Please see information here about PDQ machines.
- Is it possible to have a phone that automatically dials a specified number?
- Yes, this is called a hotdial number. If you want the call to go to a number if the caller does not call a number in a specified time, this is a warmdial number. Please email the Chorus team to request.
- Is it possible to have a Polycom Conference unit on the same extension as another device?
- Yes, but it's not advisable. Incoming calls will only ring on the 'other' device, meaning that it becomes not possible to receive calls on the Polycom if it shares a line with another device.
- What are the operating system requirements for the Chorus softphone and OSMO offerings?
- Please see the system requirements page.
- Are there some troubleshooting guides for softphones?
- Yes. Please see the softphone troubleshooting page.
- Where can I find out information about networking requirements and switch configuration?
- You can find implementation guidance for new buildings here, Frodo and subnet information here, and network configuration information here. Note - Frodo and network configuration pages are behind SSO and held on sharepoint respectively. If you have trouble accessing these, please email the Chorus team.
Phoneman and Service Requests