Inbound texts work with a keyword. The user is asked to text OXFORD and a KEYWORD to a specific number, and any text coming in with that keyword will be sent to a particular email address, accessible online or by mobile number. Optionally, a text can be sent out automatically in reply.
- It is possible to collect replies to texts.
- It costs £5 per month for the facility, plus 1.5p + VAT per inbound text and 3.5p + VAT per outbound text
- A single keyword (i.e. without OXFORD first) costs £25 per month, plus 1.5p + VAT per inbound text and 3.5p + VAT per outbound text
A single department can set up multiple inbound keywords from a single account which is useful if the team is involved with different tasks.