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Inbound SMS

Inbound texts work with a keyword. The user is asked to text OXFORD and a KEYWORD to a specific number, and any text coming in with that keyword will be sent to a particular email address, accessible online or by mobile number. Optionally, a text can be sent out automatically in reply. 

  • It is possible to collect replies to texts.
  • It costs £5 per month for the facility, plus 1.5p + VAT per inbound text and 3.5p + VAT per outbound text 
  • A single keyword (i.e. without OXFORD first) costs £25 per month, plus 1.5p + VAT per inbound text and 3.5p + VAT per outbound text

A single department can set up multiple inbound keywords from a single account which is useful if the team is involved with different tasks.

Written by IT Services. Latest revision 18 January 2019