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Instant Messaging

Overview of Instant Messaging

Instant Messaging (IM) is a text based chat function that allows you to communicate with other Chorus users.

To successfully exchange IMs, both parties need to be logged on to the Chorus web portal. IMs are transient – if the other party is not logged on to receive the message, it will not be saved and they will not receive it.

Because of this, if you want to use instant messaging as a means of communicating with other Chorus users, it is helpful to keep your presence status updated to show when you are logged into the web portal (see Presence guidelines).

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Sending an Instant Message

To send an Instant Message to a contact:

  1. Hover over the contact entry and click the communications options icon button when it appears.
  2. Select the ‘Chat’ option to start sending Instant Messages.

select 'chat' from communications options

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Notifications of Instant Messages

You can choose for a sound to play when you receive an instant message.

  1. Click on Settings.
  2. Choose Notifications.
  3. Check the Play sound on incoming instant message check box.
  4. Click Save.

notifications settings window highlighting the 'play sound on incoming instant message' tickbox.

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Receiving and replying to an instant message

When you receive an instant message, a chat window will appear at the bottom of the Chorus web portal.

waiting message notification

Type your response in the text box at the bottom and press Enter to send.

chat exchange interface

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Written by IT Services. Latest revision 7 January 2020