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DSS and line keys

DSS keys

DSS keys are used to monitor other people's lines. This is the preferred option for Manager/Assistant setups.  This is similar to a BLF or 'Busy Lamp Field'.

In this example extension 19270 is the primary line on the phone, and has a DSS key of 88667.

1. Whenever a device has a DSS key, it will also have to have a primary line key (Labelled 'My Line')

    In figure A below, 19270 (My Line) is the primary line and 88667 is the DSS key.

                                                Figure A

When 19270 is called, the key labelled 'My Line' will flash.  Pick up the receiver to take the call.

When 88667 is called, the key labelled '88667' will flash.  Press the button to pick up the call.

If the person on 88667 has picked up the call, the light will be steady.

If the light is not flashing or lit, press 88667 to ring 88667 (It works like a speed dial).

Line Keys

Line keys are used when you want to make calls as that extension number.

In this example extension 19270 is the primary line on the phone, and has an additional line key of 88667.

1. Whenever a device has a additional line key, it will also have to have a primary line key (Labelled 'My Line')

    In figure B below, 19270 (My Line) is the primary line and 88667 is the additional line key.

                                                     Figure B                                                                                                      

To call as 19270, pick up the receiver and dial, as it is the primary line.

To call as 88667, press the 88667 button and dial.

The key will light up when you are on a call.

When 88667 is called, if you press the button, you will take the call on that line.  You cannot transfer it to another phone, unless you transfer it to 19270 and then back to 88667.

Written by IT Services. Latest revision 29 November 2017