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Contact Centre

Getting Started

 

Information for agents. 

There are 3 ways agents can log in and out of their group.  They can use the Agent Web Portal, the Agent Desktop Application, or in some cases, log in/out of their group using their handsets.  As a rule, only agents who cannot use the Agent Web Portal or Agent Desktop Application will have had their handsets configured to allow them to log in and out of Contact Centre to handle contact centre calls.

 

Information for supervisors.

Supervisors can manage their contact centres and teams using the OpenScape Contact Centre Enterprise Manager application.

 

Going further

 

Support

Written by IT Services. Latest revision 5 April 2019