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Remote Activation Call Forwarding (RACF)

Remote Activation Call Forwarding (RACF) is a feature that allows call forwarding to be set up on an extension from any phone, including those outside the University.

The feature must be enabled on the extension by the chorus team prior to use.  Request the feature by emailing help@it.ox.ac.uk.

To activate the service

Dial 441865619200 or 19200 if you're dialling internally.

You will be prompted for your home phone number, including area code.  Do NOT enter your home phone number, it won't work.  Instead, enter the University extension you'd like to set a call fowarding up on, in the format 441865 xxx xxx.

After a few seconds, you'll be prompted for your PIN.  Enter the PIN that the Chorus team provided when they enabled the service.

After a few more seconds, you'll be prompted enter the service access code.  To enable a call forwarding, enter *40.

You will be prompted to enter the number to which you would like to forward calls, followed by #.  Dial 9 for an outside line, followed by the number you'd like to forward your calls to.  This number must be diallable by the extension you're forwarding.  If you try to set up a forwarding to an international or mobile line on an extension which has only local dialling rights, callers will hear an announcement that the call cannot be completed.

When you have entered a forwarding destination, you will hear an announcement to say that 'The feature is now activated.'

To deactivate the service:

Dial 441865619200 or 19200 if you're dialling internally.

You will be prompted for your home phone number, including area code.  Enter the University extension you'd like to set a call fowarding up on, in the format 441865 xxx xxx.

After a few seconds, you'll be prompted for your PIN.  Enter the PIN that the Chorus team provided when they enabled the service.

After a few more seconds, you'll be prompted enter the service access code.  To deactivate call fowarding, enter *80.

You will hear an announcment to say that 'The feature has been deactivated'.

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Note, you do not need to deactivate a remote access call fowarding to change it.  You can simply follow the steps above to activate the service, but enter a different forwarding destination.

Written by IT Services. Latest revision 21 November 2018