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Mac – Using Your Softphone

After installing Jitsi go to the launcher:

launch icon 

Double-click on the Jitsi application icon

Jitsi icon

This will open the Jitsi dialler (below), which is required to be running in order for call connectivity.  If this is not running, a 'Universal Failure' error will be presented when an attempted call is made.

Jitsi dialer screen

Open up the web client ( and set the preferred device to 'Soft Client'.

client menu

Making calls

Calls can be started from the web client

1. Enter the extension number and then click on the phone icon next to it.

(Calls can also be started direct from the call history or by searching for the contact, and then clicking on the associated phone icon).

web client call screen

2. A prompt box will appear, click on the green phone icon to start the call or the red phone to stop the call from starting:

calling screen

3. When the call is connected a controller box appears, this can be used for call handling. e.g. to end calls.

controller box screen

Ending calls

Calls can be ended by the web client or controller.

Ending calls from the web client

Click on the red phone icon to hang up:

phone icon

Ending calls from the controller

Click on the red phone icon to hang up:

caller screen phone icon

Written by IT Services. Latest revision 24 September 2019