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My Phone Details

What's my number?

How do I find my IP Address?

How do I find out if I have a person or a non-person number?

What are my dialling rights?

What's my ex-directory status?

How do I change my speed-dials?

Phone manuals

What's my number?

To find out the number on your phone, dial 10888 and listen to the message.

What's my IP Address?

You may need to provide your IP address if you're reporting a fault.

How to find IP address on IP35

  1. Click on ‘Settings’ button (on the left-hand side of phone)

  2. From the menu option, using the central up/down arrow keys to scroll to ‘Settings’ and click OK

  3. There are settings for ‘Admin’ and ‘User’; use the central up/down central arrow keys to scroll to ‘User’ and click OK

  4. Enter password ‘123456’, and click OK

  5. Use the central arrow key to scroll down ‘Network information’

      If the IPv4 address is in the format 10.xx.xx.xx, then the device is on Chorus

      If the IPv4 address in in the format 172.xx.xx.xx then the port is still cisco and will need swapping   to the Chorus VLAN

      If the IPv4 address is 0.0.0.0, the device is not picking up an IP address, please check the patching and connection.

Please note that the IP35 menu is circular and you will return to the place in the menu system that you most recently navigated to.

How to find IP address on IP55

  1. Click on ‘Services’ button (on the left-hand side of phone)

  2. This may go straight to the ‘Settings tab’, if not then keep pressing the ‘Services’ button until it gets to it.

  3. Select ‘User’ , click OK

  4. Enter the password ‘123456’, press OK

  5. Using the central down arrow key, scroll down to ‘Network information’ (under Security)

      If the IPv4 address is in the format 10.xx.xx.xx, then the device is on Chorus

      If the IPv4 address in in the format 172.xx.xx.xx then the port is still cisco and will need swapping   to the Chorus VLAN

      If the IPv4 address is 0.0.0.0, the device is not picking up an IP address, please check the patching and connection.

 

How do I find out if I have a person or non-person number?

Browse to https://phoneman.it.ox.ac.uk

If you see this text underneath the Self Service section, your phone number is linked to your SSO and you need to follow the instructions in the 'Set your voicemail password for person phones' section.

If you see the this text underneath the Self Service section, your phone is not linked to your SSO and you need to follow the instructions in the 'Set your voicemail password for non-person phones' section.

What are my dialling rights?

Browse to https://phoneman.it.ox.ac.uk

In the self-service section, you will see this:

The dialling rights are from left to right: Restricted, University Only, National, Mobile, International, Premium.

For more information see the dialling permissions explanation  page.

What's my ex-directory status?

Browse to https://phoneman.it.ox.ac.uk

In the self-service section, you will see this:

From left to right, this is ex-directory, University only and public.  For more information on what these mean, please see the ex-directory explanation page.

How do I change my speed-dials?

Browse to https://phoneman.it.ox.ac.uk

Click on the edit symbol at the end of the phone information:

Note: If you have a 35G phone, you will be able to see the buttons but there are no buttons that can be edited as they are all reserved.

You will then see images of your phones and you can click on the screen in the image to edit:

 

You will then see the picture of the buttons you can change:

Clicking on a button in the picture above will bring up a dialogue box to change the button:

The label is the name that should appear next to the button, e.g. 'Jane's phone'

The Destination is the number that will be dialled when the button is pressed.  If it is an internal number, enter the five digit extension, e.g. '12345', an external number will need a 9 added, e.g. '90203424845'

This dialogue box means the button is already reserved for a button which cannot be changed, e.g. the shift key:

Phone manuals

35G Quick Reference Guide

Phones - Call handling (desk phones)

55G Quick Reference Guide

Phones - Call handling (desk phones)

See 55G Quick Reference Guide

Phones - Call handling (desk phones)

Gigasets - Quick Reference Guide
Gigasets - Quick Reference Guide
Polycom user guide

Written by IT Services. Latest revision 21 August 2019