Configuring Microsoft Windows to access the IT Services VPN service


In order to be able to connect to the IT Services VPN service::

  •         You must first have created a Remote Access account via our Self Registration page.
  •         Your device must be connected to the internet.

First-time Setup

  1. Visit our software downloads and select VPN Client from the list
  2. You will be asked to register before downloading the VPN client for the first time - complete the form and submit it
  3. Click on the download for your version of Windows
  4. Download and Run/Open the installer file
  5. Click through the screens to complete the installation

Connecting to VPN

Follow these instructions each time you want to connect to the VPN.

  1. Start Cisco AnyConnect Secure Mobility Client program
  2. The first time you connect, enter into the dropdown box
  3. Click Connect
  4. When prompted enter your Remote Access account details (this is the same as your Oxford / SSO username but usually has a different password) and click OK

Disconnecting from VPN

Follow these instructions when you have finished using the VPN. You might not be able to connect to other devices on your wireless network (e.g. home assistants including Alexa and Google Assistant, or media devices) until you have done this.

  1. Right-click on the VPN icon in the System Tray
  2. Select Disconnect

Get support

Local IT support provide your first line of on-the-spot help



Common requests and fault reports can be logged using self-service




The central Service Desk is available 24x7 on +44 1865 6 12345


If you do not have an SSO account you can use this form to contact the Service Desk