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Setting Up and Connecting

  1. Client System Requirements
  2. Microsoft Windows devices
  3. Apple OS X
  4. Apple iOS
  5. Android

Client System Requirements

The CONNECT Remote Desktop Service has been tested on the setups listed below.

Microsoft Windows Vista [1], 7, 8.1 and 10

The following browsers can be used to access the service: Microsoft Internet Explorer 11, Mozilla Firefox 43 upwards [2], Google Chrome 47 upwards [2], Windows Edge [2]

[1] Microsoft Vista must have version 7.0 of the RDP client installed

[2] Mozilla Firefox, Google Chrome and Windows Edge users will see an additional login prompt, see the FAQ for details

Apple OS X and iOS

Requires iOS8 or later and the Microsoft Remote Desktop Client available via the App Store.

Android

Requires Android 4.0 or greater and both the Cisco AnyConnect and Microsoft Remote Desktop clients available via the Play Store.

 

IT Services cannot provide support for home PC’s and personal devices.

 


Microsoft Windows devices

In order to use CONNECT Remote Desktop Service from a wireless connection or from home you will need to be connected to the IT Services VPN service.  For more details on how to setup a VPN Connection, please see http://help.it.ox.ac.uk/network/vpn/index.

If you are accessing it from a wired University network you will not need to run the VPN client.

Open a web browser and type https://remotedesktop.connect.ox.ac.uk to access the service where you will see the following screen.

remote access logon screen

Enter your CONNECT credentials to log onto the system. Once logged on click on the CONNECT Remote Desktop icon and after a few moments you will be presented with your remote desktop session.

Research Services users will see the icon Research Services Desktop in place of CONNECT Remote Desktop.

start remote access screen

If you are using a browser other than Microsoft Internet Explorer you may get a prompt to open or download a Remote Desktop Connection file. Check 'Open with' (ensuring 'Remote Desktop Connection (default)') is selected. The first time you use the service you will need to configure Outlook, see the using CONNECT Remote Access page for help.

open file screen

After this file has been downloaded and opened, you may be prompted for an addition login as shown below. In order to connect to the Remote Desktop Service you will need to enter your CONNECT username in the form: connect\abcd1234 and your normal CONNECT login password.

user credential screen

 


Apple OS X

In order to use CONNECT Remote Desktop Service from a wireless connection or from home you will need to be connected to the IT Services VPN service. For details on how to configure this on Apple devices, see http://help.it.ox.ac.uk/network/vpn/index.

Ensure you are connected to the IT Services VPN Service. Download the Microsoft Remote Desktop app from the App Store. If prompted enter your Apple ID and password to allow the installation.

Microsoft remote desktop application screen

Open a web browser and type https://remotedesktop.connect.ox.ac.uk to access the service where you will see the following screen. 

remote desktop logon screen

Enter your CONNECT credentials to log onto the system. Once logged on click on the CONNECT Remote Desktop icon and after a few moments you will be presented with your remote desktop session.

start remote desktop screen

 

Double click the 'CONNECT Remote Desktop' icon and save the file. 

save file screen

 

Open the Microsoft Remote Desktop application. From the connections menu choose import desktops. Select the file you downloaded above and click import.

select downloaded file to import

The Remote Desktop Service will now appear under 'Saved Desktops'. Click the icon to intiate the connection. 

saved desktop icon

 

You should then see the following screen as you are logged into the service. The first time you use the service you will need to configure Outlook, see the Using CONNECT Remote Access page for help.

Oxford connecting screen

 

If you want to enable local resources right click the icon under Saved Desktops and click edit. The local resources tab enables access to your clipboard, folders and printers on your local computer.

saved desktops icon

 


Apple iOS

In order to use CONNECT Remote Desktop Service from a wireless connection or from home you will need to be connected to the IT Services VPN service. For details on how to configure this on Apple devices, see http://help.it.ox.ac.uk/network/vpn/index.

Ensure you are connected to the IT Services VPN Service. Download the Microsoft Remote Desktop app from the App Store. If prompted enter your Apple ID and password to allow the installation.

Microsoft remote desktop application

Open the Microsoft Remote Desktop application, tap the ‘+’ symbol at the top right and tap ‘Add Remote Resource Feed’

remote destop interface

Enter the following address into the URL feed: https://remotedesktop.connect.ox.ac.uk/rdweb/feed/webfeed.aspx and enter your CONNECT username and password into the relevant boxes. Precede your username with “CONNECT\”.

remote resources screen

Tap ‘Save’ and when you return to the main Window the CONNECT Remote Desktop Remote Desktop Service should now be listed.

connect remote desktop service icon

Research Services users will see the icon Research Services Desktop in place of CONNECT Remote Desktop.

Tap the ‘CONNECT Remote Desktop’ icon and service will connect and authenticate.

Connecting screen

When using the service, tap the black bar at the top to open the options on either side of the screen. Use the ‘Mouse Pointer’ option at the bottom right to use the touch-screen as a mouse pad. The first time you use the service you will need to configure Outlook, see the Using CONNECT Remote Access page for help.

windows 10 applications screen

 


Android

In order to use CONNECT Remote Desktop Service from a wireless connection or from home you will need to be connected to the IT Services VPN service. Notes on setting this up are below, for more details on the service see http://help.it.ox.ac.uk/network/vpn/index.

Configuring VPN

Download the Cisco AnyConnect ICS+ app from the Google Play store

cisco connect install screen

Open the AnyConnect app and tap on Connection to open the connection manager

Any Connect screen

Tap 'Add new VPN Connection...' and the enter 'IT Services' into the description and 'vpn.ox.ac.uk' into the server address

select action screen

advance preferences

Return back to the main screen and toggle the AnyConnect VPN on. When prompted enter your remote access account details (NOT your CONNECT details, see http://help.it.ox.ac.uk/network/vpn/index for furhter information).

any connect screen

connection details screen

 

Configuring Remote Desktop

Ensure you are connected to the IT Services VPN Service. Download the Microsoft Remote Desktop app from the Google Play store

install microsoft remote desktop screen

Open the Microsoft Remote Desktop app, tap the '+' symbol at the top and select 'Remote Resource Feed'.

remote desktop application screen

Enter the following address into the 'E-mail or URL' box: https://remotedesktop.connect.ox.ac.uk/rdweb/feed/webfeed.aspx. Select 'Choose user account  and enter your CONNECT username and password into the relevant boxes. Precede your username with “CONNECT\”.

choose user account

account details screen

Tap save and return to the main window.

main window screen

Expand 'CONNECT Remote Desktop Service', tap CONNECT Remote Desktop and the service will then authenticate and login

connection to remote desktop screen

When using the service, tap the black bar at the top to open the options on either side of the screen. Use the ‘Mouse Pointer’ option at the bottom right to use the touch-screen as a mouse pad. The first time you use the service you will need to configure Outlook, see the Using CONNECT Remote Access page for help.

windows tablet applications screen

Written by IT Services. Latest revision 22 October 2019