Search Google Appliance

Home >> Connect >> Using CONNECT >> Usernames and Passwords

Usernames and Passwords

How do I log in to a Managed Staff Desktop?

Click on the login screen to display the login prompt. Enter your CONNECT username (same as your Oxford Single Sign-On username) and press Enter, then enter your CONNECT password and press Enter.

If you are a new user of the service then you will need to contact the Service Desk to confirm your access and set your initial password. The Service Desk can also check if you have a CONNECT account.

How do I request a CONNECT account for a new member of staff?

Please read our information on requesting new CONNECT user accounts.

What are all these different passwords? Is my CONNECT password the same as my Nexus password?

For security and technical reasons you will probably need several different passwords to access Oxford systems. Here are some of the more common passwords that you might need to use:

  • CONNECT - used to login to your managed desktop or laptop
  • Oxford SSO - used for many online / web-based systems and for Nexus 365 (Email, Teams, OneDrive, ...)
  • Remote Access - used for wifi at Oxford including Eduroam, and for Oxford VPN
  • Application passwords - dedicated logins for systems such as Oracle Financials

We strongly advise that you use a different password in each case.

What are the rules for CONNECT passwords?
  • Minimum length: 8 characters
  • Complexity: characters from at least three of the four groups A-Z, a-z, 0-9, symbols (!$#%...)
  • Must be changed every 12 months
  • Your 24 previous passwords will also be remembered and cannot be reused
How can I change my password?
What if I forget my CONNECT password?
  1. On the login screen click on Sign-in Options
  2. Click on the right-hand (white key) icon
  3. Click on Open CONNECT Password Manager
  4. Enter your CONNECT username when prompted
  5. Select Forgot My Password
  6. Follow the prompts to set a new password. You will need the answers to your security questions
  7. Close the CONNECT Password Manager and click on the left-hand (open key) icon to login with your new password

If you are not able to reset your password this way then please contact the Service Desk.

My account is locked - how do I login?

CONNECT accounts will automatically lock after three failed logins. They will automatically unlock after thirty minutes. If you need to unlock your account sooner then:

  1. On the login screen click on Sign-in Options
  2. Click on the right-hand (white key) icon
  3. Click on Open CONNECT Password Manager
  4. Enter your CONNECT username when prompted
  5. Select Unlock My Account
  6. Follow the prompts to unlock your account
  7. Close the CONNECT Password Manager and click on the left-hand (open key) icon to login with your new password

If you are not able to unlock your account this way then please contact the Service Desk.

Written by IT Services. Latest revision 1 April 2020