FAQ - IT for new students

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Found on your UCAS application. Make a note of this because you will need it to activate your SSO

If your university card has not yet been created, has expired, or has been cancelled, you will not be able to access university offered resources.

You will need to speak to your college about getting a card created or extended, as this is not something IT Services can help with.

Also known as your Oxford username, SSO is automatically created along with your university card.

It needs to be activated before use, and is used to access

 

Our dedicated SSO page goes into a lot more detail.

You will be prompted to set up one MFA method when you activate your SSO. We also suggest that you set a second method as backup.

Our MFA pages go into more detail.

The link 'Forgotten my password' is a Microsoft link and will not work for your SSO. We have added the bottom grey section, which does work with SSO.

sso

You will need to create a Remote Access account before you can log in to Wi-Fi. Unless your college or accommodation is offering you something else, you will probably be using eduroam. Detailed instructions are on our dedicated eduroam page.

Remote Access is wholly dependent on the active status of your university card. It cannot be offered if your university card has expired or has been cancelled.

 

Our email service is called Nexus365. It can be used in a web browser or email client, and from any location.

We also have guides for setting up the most common email clients on:

Our dedicated Nexus365 page goes into more detail.

Your email address looks something like yourfirstname.yourlastname@yourcollege.ox.ac.uk, but check your self registration record to be sure.

You will also have an address for your department. These addresses deliver to the same mailbox.

You can change your default sender address on your self registration page

Detailed information on changing your email address

Get support


Local IT support provide your first line of on-the-spot help

FIND MY LOCAL IT TEAM

 

Common requests and fault reports can be logged using self-service

   USE IT SELF-SERVICE      

   LOG A SUPPORT CALL     

VIEW MY SUPPORT CALLS  

 

The central Service Desk is available 24x7 on +44 1865 6 12345

 

If you do not have an SSO account you can use this form to contact the Service Desk