Introduction
A person who returns to Oxford after a period away will be allocated the same username that they had originally. If the gap between leaving and returning is less than five months and 30 days for undergraduate or postgraduate students (card types UG, GR or GT), or less than 30 days for staff and other students, the mailbox will be restored. If the gap is longer than this a new empty mailbox will be created.
There is special provision for students who are due to finish but have an offer on a course in the next academic year.
Returning students
The accounts of students who will potentially be starting a new course in the next academic year are extended until the end of week 2 of Michaelmas term.
Please note that University card finish dates are not changed. If a returning student needs a current card over the summer, they should be issued with an Academic Visitor card. If a physical card is required for door access etc., the simplest solution is for the student to request a library card. Note: Do not ask students to request a Cardholder card - that will cause their mailbox to be removed
The process is as follows:
- IT Services receives student records with an offer (conditional or unconditional) for the next academic year from the Student System.
- Before the end of June, the project times of SSO, Nexus365 and Remote Access accounts belonging to returners will be set to the end of week 2 of Michaelmas term. This prevents account expiry warning and card expiry warning messages being sent to returning students.
- An email message is sent to potential returners informing them of what was done - see below for the text.
- When students return their contract, their records will be automatically updated.
- Students who don't take up their offer will be warned in the usual way that their accounts will expire. As with all leavers, their SSO accounts will be extended to twenty-three months after card expiry. Their email accounts will be disabled at the end of week 2.
Text of email sent to returning students
Dear !*NAME*! (!USERNAME!),
We have been informed by Student Records that you have been offered a place on a course at Oxford for the next academic year.
As your Nexus mailbox (!USERNAME!) and other accounts are due to expire before the start of next Michaelmas Term, they have been automatically extended until <day-Oct-year>. If you take up the offer, your accounts will be further extended to the new course end date.
If you are changing college, you will be assigned a new email address once your University Card is updated. If you are starting a postgraduate course you will also be assigned a departmental email address.
NB: YOU WILL NOT BE ISSUED WITH A NEW USERNAME. You should continue to use your existing username (!USERNAME!).
For details of your accounts and email addresses, go to the IT Services home page (https://help.it.ox.ac.uk), go to ’Accounts and passwords’, scroll down and select ’Your information’ to view the data held about you in the Registration database.
If you don’t take up the course, you will not be able to access your Nexus mailbox after <day-Oct-year>.
If you have any questions, please contact the Service Desk.
