Is the CONNECT Remote Desktop Service secure?
The session to the server uses the Microsoft Remote Desktop Protocol (RDP) which is fully encrypted. University VPN provides an extra layer of security, and will be required if you are using a non-University connection.
If using a personal device, it is your responsibility to ensure the it is fully updated and have appropriate security measures in place (i.e. anti-virus). Please see the Information Security website for more information.
Is my work backed up?
Yes, although as with your desktop PC / laptop you will need to ensure your work is saved in the correct place. Make sure you use a CONNECT network drive. These can be found under 'Network Locations', within 'This PC', and may be one of the following:
The following folders are also stored within your H drive so are also backed up each day:
Why do I get a second authentication prompt when using Chrome, Edge or Firefox on Windows?
Browsers other than Internet Explorer runs ActiveX controls as plugins rather being fully integrated into the browser. This may subsequently cache your credentials for any future sessions. See the setting up and connecting page for more help.
How reliable is the CONNECT Remote Desktop Service?
The service has been setup to be as highly-available as is possible. The servers are located on the same supported, dual site virtual infrastructure as the CONNECT infrastructure is. It is hoped that the design will prove to offer a very reliable method of remote working for CONNECT Users.