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Installing and Configuring the Cisco AnyConnect VPN Client

This document contains instructions on how to obtain, install and configure the Cisco AnyConnect VPN Client on Windows PCs.

Use of the VPN client software is restricted to users of the IT Services Remote Access Service only — see the web page Usage Terms for Software Agreements for details.

In order to use the VPN service, you will need to have the necessary Remote Access Services username and password. For details see the online self registration service page.

Please make sure that you have read the introduction and general requirements, which apply to all VPN clients, before attempting to configure your computer or mobile device to connect to the VPN.

1. System Requirements

The AnyConnect VPN Client version 4.x supports PCs running Windows 7, 8, 8.1, 10, 10 RS1, RS2 and RS3. The client supports 64-bit editions of Windows.

2. Installing and Configuring the Cisco AnyConnect VPN Client

2.1. Obtaining the VPN Client Software

In order to use the VPN service you must install the Cisco VPN client software, which you may download from the IT Services self-registration pages.

  1. Log in to the IT Services self-registration pages at
  2. Select VPN Client from the list of available software. If you have not downloaded the VPN software before you will be prompted to register before you can download it. Once registered you should see the VPN Client downloads page.
  3. Choose the download that is correct for your version of Windows; for example AnyConnect VPN Client for Windows 7.
  4. If you are asked what to do with the downloaded file, choose the option to [Save] and save the file (called something similar to anyconnect-vpn-win7.msi) to a convenient storage location on your computer's hard disk. Make a note of the file's location.

2.2. Installing the Client Software

  1. Run the VPN Anyonnect installer that you downloaded. If you used Internet Explorer to download it you will usually be able to do this by selecting the installer in the Downloads window and clicking on Run. For other web browsers you may need to browse to the folder where you saved the installer and double-click on it to start the installion.
  2. You should now have a screen looking similar to the following. To install the program, follow the on-screen instructions.
    Installation welcome screen

2.3. Making the VPN Connection

  1. First make sure that you have connected to the Internet as you usually do, e.g. using your home broadband or other network connection.
  2. Start the VPN program via the Start menu. Open the [Programs] or [All Programs] menu, then select [Cisco], [Cisco AnyConnect Secure Mobility Client] and open the VPN program which is also called [Cisco AnyConnect Secure Mobility Client].

  3. The Cisco Anyconnect windows should appear by the system tray (near the clock) as a box showing Ready to connect.
    ready to connect screen
  4. The first time you run the program, you will need to enter into this box and click on Connect. The program will remember this setting so the next time you run the program it should already show in the box.
    adding the URL

    After a couple of seconds you will see a new window where you can enter a username and password. Please remember to use your Remote Access Account details.

    Password screen
  5. Once you have entered your username and password, click on OK. If the connection is successful, you should see an icon with a padlock in the system tray (near the clock on the bottom right of your screen). If you are using Windows 7 or 8 you may need to click on the up-arrow to see the icon.
    connected icon

    VPN connected


  6. If the connection is not successful, the icon will not show the padlock.
    disconnected icon

    VPN disconnected


3. Closing the VPN Connection

  1. To disconnect from the VPN service, right-click on the VPN icon in the System Tray.
    disconnect icon
  2. On the menu that appears, select [VPN Disconnect] and click with the left mouse button.
  3. The padlock will disappear from the icon. This means the VPN connection is terminated but that the VPN client software is still loaded.
    unconnected vpn icon
  4. If you want to reconnect you can right-click on the VPN icon in the System Tray and choose [VPN Connect] or [Open AnyConnect] to re-open the program. Note that once the software is installed, in future when you boot up your computer and log in then the VPN icon should appear automatically in the System Tray. If want to completely quit the VPN client then right-click on the VPN icon and choose [Quit]. The icon should then disappear from your screen.
     Quit menu item
  5. Note that if your internet connection is interrupted at any time, perhaps because you are using a wireless connection and it has disconnected temporarily, then you may be disconnected from the VPN service. If this happens you will need to re-establish your VPN connection as described above.

4. Further Information

For answers to common questions and solutions to any more frequently encountered problems please see the Frequently Asked Questions for Cisco AnyConnect VPN Client web page.


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Written by IT Services. Latest revision 6 January 2020