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How to Clear Saved Credentials

To remove the stored credentials and force Outlook to use your current Windows desktop credentials please do as follows:

Click Start, click on Control Panel, and then click Credential Manager

Note: If View by (top right) is set to Category, click User Accounts first, and then click Credential Manager.

Ensure that ‘Windows Credentials’ is selected and not ‘Web Credentials’.

Windows Vault Screen


Locate a set of credentials that has Outlook in the name – there may be more than one entry.

Windows Credentials Outlook Screen


Click the name to expand the set of credentials, and then click Remove from vault.

Remove Outlook Credentials Screen


Repeat for any other related credentials that you would also like to remove.


Written by IT Services. Latest revision 28 May 2019