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How to Add or Remove a New Profile in Outlook

Why would I need to change the configuration email for my outlook?

These instructions are needed for those that have set their outlook up with an email address that is no longer their primary sending email address i.e - @it.ox.ac.uk and you are now sending from @admin.ox.ac.uk

Following the migration, you will be required to remove your current profile and set up a new profile using the email address that you are now sending from.

Maybe you have moved department and locations during your time at the University. A move usually means a change in the department field of the email address. Those of you with roaming profiles (usually centrally-managed computers, such as CONNECT PCs) the Outlook's configured email address will need to be manually changed.

Checks?

When logged into Outlook in the top middle you should see Inbox - yourfullemailaddress - Outlook. Please confirm that this email address matches your current department. (If you are not sure what your departmental name and its email prefix are please check with your local IT Support Staff (ITSS)). If your email address matches your department you have no changes to make.

How to remove a profile?

A profile consists of all the settings that specify where your email messages are saved. To remove a profile:

  1. Completely close Outlook and go to the Control Panel.
  2. In Windows 8 and Windows 10, choose Start and type Control Panel.
    In Windows 7, choose Start and select Control Panel from there click on the Mail icon.
    If the version of Outlook on the machine is 2016 please click on the Mail (Microsoft Outlook 2016) icon.
    Windows 10 users should click the notifications icon, choose All settings, and search for Control Panel to find the Mail icon.
  3. The Mail Setup screen will appear

    Mail setup screen
     

  4. Please click on Show Profiles. This will show you a list of all the profiles that are set up for that device.
  5. To remove a profile please click on Remove. (If you would like to keep your old email profile and have the option of flicking between the two Click on Prompt for a profile to be used). Otherwise select Always use this profile.

How to create a new Outlook profile?

A new Nexus365 email can be created as follows.

  1. Completely close Outlook and go to the Control Panel.
  2. In Windows 8 and Windows 10, choose Start and type Control Panel.
    In Windows 7, choose Start and select Control Panel from there click on the Mail icon. If the version of Outlook on the machine is 2016 please click on the Mail (Microsoft Outlook 2016 icon).
    Windows 10 users should click the notifications icon, choose All settings, and search for Control Panel to find the Mail icon.
  3. The Mail Setup Screen will appear

    mail setup screen
     

  4. Please click on Show Profiles.
  5. This will show you a list of all the profiles that are set up for that device.

    mail screen
     

  6. To add a new profile click on Add. (If you would like to keep your old email profile and have the option of flicking between the two Click on Prompt for a profile to be used). Otherwise select Always use this profile.
  7. The New Profile window will appear:

    profile screen
     

  8. Type in the profile name and click OK to continue.
  9. The Account Settings screen will appear, click on New. Make sure that the Email Account is selected as this will enable Auto Account Setup. Please fill in the fields accordingly:
    • Your name - Your first and last name.
    • Email address - This will be your Oxford email address, in this format: first name, full stop, last name, @, followed by your departmental prefix, then end with OX.AC.UK
    • Password - This will be the password you use for your University Single Sign-On (SSO) account. It is NOT the password you use to login to your computer.
    • Retype Password - Type the same password as above and click on Next.
  10. A Windows Security screen will appear, and you will be prompted to enter a username and password.
  11. Sign in using your SSO (Single Sign On) plus @OX.AC.UK

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Written by IT Services. Latest revision 28 May 2019