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Software Suppliers Covid-19 Updates, Contingency Plans and Offers

Software Suppliers Coronavirus COVID-19 Updates

The University software suppliers are keeping us up to date with how they are trying to minimise the impact of  COVID-19, how they are continuing with business as usual, plus offers and contingency plans for people who are now having to work remotely. It is organised alphabetically by product name.

Adobe Creative Cloud

Specifically for colleges or departments that currently only have lab access for students, Adobe are offering temporary at-home access to Creative Cloud available until 31st May 2020.  Bytes should have proactively contacted all eligible departments and colleges earlier this week. Select the following link to give for more details about the Adobe offer:

19/03/20:  Adobe saying that with regards to the lab access for students:

Students must be part of the org (admin console) to be entitled, so institutions should upload their impacted student users into their Admin Console. We recommend that institutions also entitle their students with a Spark entitlement, as this will unlock access to storage and other services. Admins should ensure that students can access their school log-in page off-campus.

It would be added as a named user license on console and then admin has to assign licenses to the students.

The updates will be provided to all the admins by 20th March.


Esri are supporting their users and the community at large with software, services, and materials that are helping people understand, manage, and communicate the impact of the outbreak.  They have produced a Five Steps to Understanding the Potential COVID-19 Impact on Your Organization or Community plan that takes you into a COVID-19 GIS Hub with a live status of the coronavirus around the world.

Esri also added the following messages:

Esri Software Privacy & Security: Read this clarification blog about a malware warning for map apps being shared on the Coronavirus websites. Learn More >>

Coronavirus Resources & Community Discussions: See how other members in the community are working on COVID-19 projects and the available resources from the community to help you teach online classes or build solutions. Learn More >>

ArcGIS Off-Campus 

ArcGIS ‘Off-Campus’ (for use without the flexlm connection). For a temporary license code email 

Pro is available from and requires more support so we are leaving it up to your discretion.  

File System Factory Synergy - Condrey

If you are a FSF user Condrey are making Aurora freely available to all of their customers.  Aurora allows simple, light-weight remote access to network file shares using a browser.

Kofax - (formerly Nuance PDF)

We have had a message from Kofax (were Nuance) about their COVID-19 contingency plans


As the COVID-19/Coronavirus situation continues to escalate around the world, we at Maplesoft are working proactively to minimize impact on our customers, partners and employees. 
Please don't hesitate to contact us with any questions and concerns. Many of you have already asked us about the best way to continue working and/or teaching and learning remotely during this global crisis. 
We are here to support you with flexible options from virtualization to home-use licenses. Please talk to us at 1-800-267-6583 or by completing our Contact Us form online. 


19/03/20 - Mathematica will be introducing Mathematica OnLine free of charge until 15th August.  we will put the details and links up here as soon as we get them.


-- This page will be updated as more contingency plans are received by ITS3. We are working remotely and are available by email on



Written by IT Services. Latest revision 20 March 2020