The softphone will offer two devices by default: Workphone and Softphone. When workphone is selected, calls will be directed to your desk phone in the office. When softphone is selected calls will be directed to your PC.
To add a new preferred device:
- Click on your name at the right-hand end of the Action Bar and select Settings > Devices
- In the dialog that opens click on + Add a new device
- Enter the name you will use to refer to the new device, and the associated telephone number in the international format. For a mobile this will appear +447xxx xxx xxx. For a desk phone or landline this will appear +441865 xxx xxx
- Click Add device at the top of the window, then click Save
You can now click on the handset icon in the Action Bar and select your preferred device by choosing it from the drop down list.
It is possible to configure voicemail as a preferred device by following the steps above, and entering a telephone number of 5361002. Selecting this as your preferred device will direct all incoming calls to voicemail, while another device can be used or set up to handle outgoing calls.