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IT Help

If you need help with your IT at Oxford then there are various sources available to you:

Local IT support staff
Department and college IT staff provide your first level of on-the-spot help. Links to local IT support pages are available for most colleges and departments.
IT Services
  • The Frequently Asked Questions (FAQ) page answers many common problems and is organised into a categorised view.
  • By phone (01865 (6) 12345), please have your University Card to hand. This service is available 24/7. We will endeavour to fix your problem straight away, if we need to see you to resolve the issue, we will arrange a convenient appointment between 8:30am to 4:00pm Monday to Friday.
  • You can email the Service Desk or Log a Support Call directly. These can be sent at any time and will be processed between 8:30am and 5:00pm Monday to Friday.

Service Desk Services

Only current university members are eligible to use the Service Desk and your University Card is used as a means of identification. The Service Desk offers a range of user services including:

Guides and other resources

If you need troubleshooting guides or advice try the following links:

Support for Users with Disabilities

Our IT courses are conducted in state of the art teaching rooms in Banbury Road. If you need anything specific in order to attend a course, please contact our IT Courses team in advance. If you need any of our resources in alternative formats please contact our Service Desk.

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