Using the CONNECT Remote Desktop Service

When you log into the CONNECT Remote Desktop Service you will see one of two start-up screens.

Login screen showing your first and last name

If you are presented with this screen , please follow the guides on this page.

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Once you have logged into the CONNECT Remote Desktop;

  1. Click on the Start menu or press the Windows key windows logo
  2. Either select your application in the application list (on the left) or the tiles (on the right), or start typing the application name.

To pin a frequently-used application to your taskbar, just right click on the application icon and select Pin to taskbar.

Available Applications

  • Access 2016

  • Acrobat Reader DC

  • Chrome
  • Citrix Receiver
  • Dataload Classic
  • Emu
  • Excel 2016
  • Firefox
  • GL Connect
  • Internet Explorer
  • KeePass
  • MuseumPlus
  • Office 2016
  • OneDrive via Web
  • OneNote 2016
  • Oracle Service Cloud (Right Now)
  • Outlook 2016
  • PowerBI Desktop
  • Power PDF (Kofax/Nuance)
  • PowerPoint 2016
  • Publisher 2016
  • Teams App (see the Teams section below)
  • Word 2016

Applications Coming Soon

  • OneDrive sync client

  • Gemalto smart card integration

Incompatible Applications

  • Adobe Creative Cloud Suite (staff can install their user-licensed Adobe CC apps on their home computer)

  • Aleph

  • Brahms

MS Teams

The MS Teams app has been made available within the Remote Desktop Service with microphone and video inputs blocked. To maintain an acceptable experience and performance the Remote Desktop Service should not be used to host or join meetings, through either the app or browsers. There will be a small delay after each login before the app is available.

Double-click This PC from the desktop or press Win+E.

Your shared network drives and home drive will be displayed as usual.
Drives on the computer you are connecting from may also be shown.

First-time setup

Outlook will need to be setup the first time it is launched - see the Nexus365 guidance for Outlook 2016.

Managing mail profiles:

To access your mail profiles click Start windows icon, start typing Control Panel and select it from the list of available results, then follow the Nexus365 guidance on adding and removing Outlook profiles

This version of the CONNECT Remote Desktop is used for Research Services applications, Student Welfare and Support Services, and SITS Reporting.

    Get support

    Local IT support provide your first line of on-the-spot help



    Common requests and fault reports can be logged using self-service

       USE IT SELF-SERVICE      

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    The central Service Desk is available 24x7 on +44 1865 6 12345 (check central IT support arrangements over Christmas)


    If you do not have an SSO account you can use this form to contact the Service Desk