A range of applications are available for use on CONNECT workstations, some of which are detailed on this page. Please contact the Service Desk if you have any further questions. All software and hardware requests should go through IT Services Purchasing.
|Adobe Flash Player||JRE Runtime (1.8)|
|Adobe Reader||Microsoft Office|
|Adobe Shockwave Player||Microsoft Silverlight|
|Cisco AnyConnect VPN Client (laptops only)||Nuance Power PDF Advanced|
|Citrix Web Client||Sophos Antivirus|
|Foundry Sterling Fonts||Symantec WDE Desktop Encryption (laptops only)|
|Internet Explorer 11||VLC Media Player|
|Oxygen||Adobe Digital Editions|
|SSH Client||Tortoise SVN Client|
|Tableau Reader||Google Chrome|
Adobe Creative Cloud products are licensed on an annual subscription basis through Adobe's VIP scheme. A full list of the applications this covers and the annual cost is available on the IT Service shop site here. Per-user licenses will be ordered and assigned to your Oxford email address. After you have ordered a Creative Cloud application you will need to create an Adobe ID with your Oxford email address as your username in order to use the software.
Adobe Acrobat DC, Captivate 9, Lightroom, Photoshop Elements and Premier Elements are available under the Adobe CLP perpetual licensing scheme which do not need to be renewed.
Please order all software, including Adobe licenses, through our purchasing form to ensure that licenses are bought against the correct Adobe account numbers.
Internet Explorer 11
This browser is fully supported on our CONNECT managed desktops. Some settings are restricted to ensure security and allow compatibility with business systems. Major version updates are managed centrally and are dependent on the support matrix for each of the business systems. Minor updates are provided to systems as part of the normal Windows update process. Bookmarks are stored on your Home Drive and will be available on any machine you use.
Chrome and Firefox
These browsers are available via the Oxford Applications Installer menu. They are both set to auto-update, you will periodically see updates applying when you start the browser and you may receive prompts to restart them to let updates apply. Bookmarks and favourites are synchronised with your Home Drive on logon and logoff and will be available on any machine you use.
If you have a large number of tabs open in a browser, it will use a lot of system resources. This is especially true for Chrome as each tab is kept 'live' even when it is not being displayed by them.
If you have chosen to run browsers immediately after your computer starts (by placing these in the start-up folder) this will slow down start-up as other processes will be running in the background after you have logged in. Equally, f you have configured browsers to re-open your previous tabs each time you open them this will also increase the amount of time it takes to start them.
You are free to install add ins/extensions within your browser, you should not require admin rights to do this. Active X controls (for Internet Explorer) do need administrative rights to install, please contact the Service Desk if you require this and we will review any security implications before installing them.
Please be aware that updates to browsers may render certain add ins unusable or unstable. If you are experiencing problems with your browser and you have installed add ins you should try running your browser in safe mode to see if an installed add ins is causing the problem. If your browser runs correctly in safe mode you should disable the addins one by one to determine which one has caused the problem.
Internet Explorer: Click start – in the search box type “iexplore.exe –extoff” without the quotes and hit enter.
Firefox: Open Firefox as normal. Click the 'Menu' icon, click 'Help' and select 'Restart with Add-ins disabled.
Chrome: Open chrome and click the 'Menu', then 'More Tools' and 'Extensions'. Uncheck all the extensions listed and then restart the browser.
KeePass is an open source password manager. It can securely keep passwords in a single database and allow multiple people to access them via a single password or master key file. The application supports both AES and TwoFish algorithm security ciphers to encrypt passwords stored within it. It is available on all desktops via the Oxford Application Installer.
For more information and help on using it please refer to the KeePass website.
Please note that IT Services cannot provide support for the use of this application and is not responsible for loss of data or loss of access to KeePass databases.
Microsoft Office Professional Plus 2013 will be made available to all managed workstations from Wednesday 1st June onwards. The installer for it will initially appear under the Oxford Applications Installer menu. When run this will upgrade all core Office products from 2010 to 2013. Office applications that fall under the University's Microsoft SELECT license agreement, such as Project and Visio will not be upgraded as part of this. Additional licenses will need to be bought to cover any of these applications via the online Purchasing Form.
Core applications that are being upgraded include:
See the Microsoft Support website for an overview of changes and new features in Office 2013.
From Monday 1st August you will start to get daily desktop alerts asking you to install the upgrade. The upgrade can be postponed throughout August however from 1st September the option to delay the upgrade will be removed.
If you are using a managed Access database please refer to the database owners who will have further information sent to them from Software Solutions.
The CONNECT Remote Desktop Service was upgraded to Office 2013 on 11th August for all staff.
From 1st September messages will appear every 4 hours on workstations still running Office 2010. These will prompt you to either install the upgrade immediately or close all applications, restart the machine and run the upgrade from the Oxford Applications Installer menu.
The upgrade can take upwards of 50 minutes to complete. You should not attempt to use your PC during this period.
After the upgrade Outlook will need to re-index (this is done automatically in the background) and this may take a long time depending on the size of your mailbox(s). Whilst this is in progress searches within Outlook may not immediately produce full results however you can still continue using other functionality within Outlook.
There are a small number of special purpose machines which are not logged into with standard CONNECT accounts. These will not be receiving the messages prompting to upgrade however these machines do still need upgrading in the same way. Contact the Service Desk if you need help with these.
For Office 2013 onwards Microsoft have changed the file location for personal templates used for Office applications. If you have existing templates that you use these will need to be manually moved:
- Click on Start > Run, paste the following path into the Open box %appdata%\Microsoft\Templates\ and click Open
- Within the Explorer Window that opens, copy all files and folders that are visible (from within the window press Ctrl + A to select all followed by Ctrl + C to copy them)
- Open up your Documents folder by clicking on the Start button , and then clicking Documents from the right-hand column
- Open the Custom Office Templates folder and paste the files previously copied (press Ctrl + V to paste)
After following these steps any custom templates you previously had will be available when you create a new Office document. Please contact the Service Desk if you have any further questions.
The first time you run Outlook 2013 you may get asked to enter you username and password. If prompted ensure that your username is in the form of SSO@nexus.ox.ac.uk then type in your Single Sign-on password. Check the Remember my credentials box if you want Outlook to remember your username and password next time it opens.
Outlook will automatically re-index all mailboxes after the upgrade. Whist this is happening searchs may not retrieve all results, however all other functionality will be available. See the CONNECT Email page for more information and help with Email and Outlook.
Please contact our Service Desk if you need further assistance or have any queries regarding the Office upgrade.