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Cancel a Course

It is important that you cancel your course place if you can't attend

Please notify us immediately if you cannot attend a course as there is often someone on a waiting list.

You can cancel your course place at any time. However, the date when you cancel your place will determine if you are eligible for a refund.

Our refund policy is as follows:

Where notice of cancellation is received we will refund course fee as follows.
Note: the periods reference the day on which we receive your notification of cancellation.

Notice Period % of refund
More than 14 days before the start date 100%
7-14 days before the start date 50%
Less than 7 days before the start date 0%

On receipt of your cancellation, we calculate whether you are eligible for a refund. If so, a refund will be issued.

Refunds will be issued within 28 working days of the cancellation, by the method that was used to make the booking.

This refund policy applies to all methods of payments - cards, purchase orders and journals/internal transfers.

Cancelling online

The most efficient way to cancel your booking is using the online course booking system (CoSy).

Follow the steps below:

  • Login to CoSy
  • Click on My Courses
  • Find the course(s) you wish to cancel and select Cancel
  • Select the reason for the cancellation from the menu
  • Click Confirm to cancel your booking
  • Your booking record will be updated

By email

Email us at

By phone

Call (2)73200 (select option 2)

Written by IT Services. Latest revision 16 March 2017