How to configure your email client
Set up your device to access your University email account
You can access your University Nexus365 email account through your web browser or with an email application on your device.
Outlook is provided in the Office suite available to most University members. New Outlook is available from the Microsoft Store, but does not offer all features.
If you are setting up Outlook again to resolve an issue, you should remove and recreate your Outlook profile.
- In Outlook, if email setup does not display automatically:
For Outlook, select File > Add Account
For New Outlook, select > Account > Add Account - Provide your University email address (a password requested on the same page can be left blank)
- When prompted, replace your University email address with your username in the format abcd1234@ox.ac.uk and provide your single sign-on (SSO) password
- Complete the multi-factor authentication (MFA) process
Please see the Thunderbird setup instructions in the Linux section.
Your Gmail, Yahoo, iCloud and other email accounts can also be added to Outlook. Details of how to do this are provided on the Microsoft website.
- In Outlook, on the email setup screen type your University email address
- If necessary, select Office 365 as the provider
- Type your University email address
- When prompted, replace your email address with your username in the format abcd1234@ox.ac.uk
- Provide your single sign-on (SSO) password
- Complete your multi-factor authentication (MFA) process
- This assumes no account details are stored in Accounts or Keychain
- In the Mail app, select Mail > Add account > Exchange
- If an email account has already been set up, click the + button under the list of accounts to add your Nexus 365 account
- Provide the following details:
Name Your name Email address Your University email address Password Your single sign-on (SSO) password - Select Sign In, then Sign In again when asked if you want to use Microsoft
- Provide your username in the format abcd1234@ox.ac.uk
- Provide your single sign-on (SSO) password
- Complete your multi-factor authentication (MFA) process
- Confirm the services used by the account
- When composing a new email, access the From drop down menu and select your address
Your Gmail, Yahoo, iCloud and other email accounts can also be added to Outlook. Details of how to do this are provided on the Microsoft website.
- Download Microsoft Outlook from the App Store
- In Outlook, provide your University email address
- When prompted, replace your email address with your username in the format abcd1234@ox.ac.uk
- Provide your single sign-on (SSO) password
- Complete the multi-factor authentication (MFA) process
For the default Mail app:
- In the device Settings, depending on your version click either Mail > Accounts, or Passwords & Accounts
- Click Add Account > Exchange
- Provide the following details, then Next:
Email Your username in the format abcd1234@ox.ac.uk Description Nexus 365 - Select Sign in
- Provide your single sign-on (SSO) password
- Complete the multi-factor authentication (MFA) process
- Select the services you want to include
Your Gmail, Yahoo, iCloud and other email accounts can also be added to Outlook. Details of how to do this are provided on the Microsoft website.
- Download Microsoft Outlook from the Google Play Store
- In the Outlook app, if email setup does not display automatically, select Settings > Add account > Add an email account)
-
Provide your University email address
-
When prompted, replace your email address with your username in the format abcd1234@ox.ac.uk
-
Provide your single sign-on (SSO) password
-
Complete your multi-factor authentication (MFA) process
- In the Gmail app, select the menu > Settings > Add account > Exchange and Office 365
- Provide your username in the format abcd1234@ox.ac.uk
- Provide your single sign-on (SSO) password
- Complete your multi-factor authentication (MFA) process
- Accept the required app permissions
- Though your username displays as the email address, sent messages will be received from your default University address.
- In the Samsung Email app, if email setup does not display automatically, select Manage accounts > +
- Provide your University email address
- Provide your username in the format abcd1234@ox.ac.uk
- Provide your single sign-on (SSO) password
- Select Microsoft Exchange ActiveSync
- If authentication fails, provide the following information whenever requested:
Username Your username in the format abcd1234@ox.ac.uk Domain Leave this blank Domain/Username Your username in the format abcd1234@ox.ac.uk Password Your single sign-on (SSO) password Exchange Server outlook.office365.com - If prompted about a secure connection, choose SSL
Instructions can be used as a guide, but settings may differ between Android versions and devices.
Your Gmail, Yahoo, iCloud and other email accounts can also be added to Outlook. Details of how to do this are provided on the Microsoft website.
- In Thunderbird, if the email setup does not start automatically, near the top right corner select > New Account > Email
- Provide the following information:
Your full name Your name Email address Your University email address Password Your single sign-on (SSO) password - Select Continue
- When prompted, replace your University email address with your username in the format abcd1234@ox.ac.uk and provide your single sign-on (SSO) password
- Complete the multi-factor authentication (MFA) process
- Once the server details are retrieved, select Configure manually
- With particular attention to Authentication method and Username, update the details to show:
Incoming server Protocol IMAP Hostname outlook.office365.com Port 993 Connection security SSL/TLS Authentication method OAuth2 Username Your username in the format abcd1234@ox.ac.uk Outgoing server Hostname outlook.office365.com Port 587 Connection security STARTTLS Authentication method OAuth2 Username Your username in the format abcd1234@ox.ac.uk - Select Done
If you see the error User authenticated but not connected:
- Select > Settings > General
- Within Indexing, select Config Editor...
- Search for IPv4 then set network.dns.ipv4OnlyDomains to outlook.office365.com
- If you continue to experience the error, search for IPv6 then set network.dns.disableIPv6 to true
You may be able to set up additional applications using manual settings.
Type of server | Server name | Port | Encryption method |
POP3 (incoming mail) | outlook.office365.com | 995 | TLS |
IMAP4 (incoming mail) | outlook.office365.com | 993 | TLS |
SMTP (outgoing mail for POP or IMAP) | outlook.office365.com | 587 | STARTTLS |
Your username will be your username in the format abcd1234@ox.ac.uk
Your password will be your single sign-on (SSO) password
The authentication type will be OAuth2
Tips
- IMAP4 is preferred over POP3 because it supports larger mailboxes with multiple folders and allows mail to be accessed on multiple devices and applications.
- Your email application must support IMAP through secure connections.
- You may encounter data throttling errors, preventing the initial sending and receiving of email for periods of time. During this time it is advisable to use Outlook on the web whilst the application completes its data synchronisation. This is controlled by Microsoft and can not be changed.
ActiveSync
Some non-mobile email applications can use the ActiveSync protocol.
Updating your outgoing mail settings
Outgoing mail settings inform your email application which mail service to use when you send mail.
We now ask everyone to use outlook.office365.com as the outgoing server. If you are still using smtp.ox.ac.uk it is advisable to update this.
Details of how to update the outgoing mail settings are provided below for a number of email applications.
To change the sending server (SMPT) settings in the Mail app on your Mac:
- Select Mail > Preferences > Accounts > Server Settings > Outgoing Account > Edit SMTP Server List
- Provide the following settings:
Description Nexus 365 Username Your username in the format abcd1234@ox.ac.uk Password Your SSO password Host Name outlook.office365.com Port 587 (TLS) Automatically manage connection settings Checked
Apple also provide detailed Mac configuration instructions.
Secure connections are required for both incoming and outgoing mail.
Version 78 or above is required when using MFA.
In the Account Settings dialog left pane, select Outgoing Server (SMTP) from the bottom of the list. There may be an entry in the resulting list that was created when you entered your account details, either edit that or add a new entry with the
following settings:
Description | Nexus 365 |
Server Name | outlook.office365.com |
Port |
Incoming: 993 Outgoing: 587 |
Use name and password | Checked |
Username |
Your username in the format abcd1234@ox.ac.uk |
Password | Your SSO password |
Use secure authentication | Checked |
Connection security/SSL | STARTTLS |
Authentication | OAuth2 |
Mozilla also provide detailed IMAP configuration instructions for Thunderbird
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