Requests

 

 

New equipment and purchasing

Managed equipment is purchased centrally through the IT Services Purchasing Team for all departments that we support. Further information, including online form can be found on the Purchasing form webpage. Please note you need to login to this site in order to see and use the purchasing form.

New user accounts

Please go to the HEAT service management tool to request a new user account. You will be prompted to log in using your SSO username and password.

Line managers need to ensure that the request is submitted a minimum of one working week before the start date. You will not be able to complete this request until the new starters University card has been issued

All staff user accounts run WITHOUT full local administrative rights, i.e. as standard users.

In order for the new member of staff to access some central services, including email, a valid University Card is required.

Managing passwords

CONNECT Password Manager allows you to reset and unlock CONNECT passwords online. For more details please see the CONNECT Password Manager Guide.

To manage other accounts please see the Passwords at Oxford page.

Software requests

Please refer to standard list of applications available on CONNECT. These applications are either already installed on your computer or are available to install from the Oxford Applications Installer menu which can be found in your Start menu > All Programs.

If you require additional software on your computer that requires a license please complete the form on our Purchasing webpages.

Please contact the Service Desk if you have any questions.

Admin rights

If you require local administrator rights on your computer please use CONNECT Administrator Rights form. This link takes you to the HEAT service management tool and you will be prompted to log in using your SSO username and password.

During the process of requesting admin rights we will contact your line manager to confirm they support your application.

Please be aware that if administrator rights are granted the amount of troubleshooting effort will be greatly reduced. Please see 'Responsibilities of users with local administrator rights' policy for further details.

Drive and folder access

If you require access to a restricted folder please complete the folder request form. This link takes you to the HEAT service management tool and you will be prompted to log in using your SSO username and password.

Your will be asked to provide an email address for someone able to authorise your request. Only once your request has been authorised will access be granted. Use this form for any access requiremens including drive access within CONNECT filestores.

WDE laptop exemption

If you require a laptop to be exempt from having Whole Disk Encryption (WDE) please complete the CONNECT WDE exemption request form. This link takes you to the HEAT service management tool and you will be prompted to log in using your SSO username and password.

As per the Information Security policy you will be asked to provide your Head of Department (or an appropriate deputy) to authorise this request. Only once your request has been authorised will a laptop be provided without encryption or encryption removed.

Further information on the use of WDE on managed laptops is available here.

Bodleian only - presentation equipment

The Desktop Services Team hold a laptop and project for Bodleian staff to book for presentations. Unfortunately this equipment is not available to members of staff in UAS.

If you would like to borrow this equipment please complete the presentation equipment request form. This link takes you to the HEAT service management tool and you will be prompted to log in using your SSO username and password.

Unfortunately this equipment is not available to members of staff in UAS to borrow.

Request for Change (RFC)

Please do not use this for standard requests listed on this page.  

For software requests please refer to standard list of applications available on CONNECT. These applications are either already installed on your computer or are available to install from the Oxford Applications Installer menu which can be found in your Start menu > All Programs. If you require additional software on your computer that requires a license please complete the form on our Purchasing webpages.

For changes and additions, such as software updates/changes and new peripherals, to the Managed Desktop Service (including Bodleian Reader Workstations and Kiosk Machines) please use the RFC change request.

Please ensure you have approval of your Head of Department before completing this form.

 

Written by IT Services. Latest revision 25 July 2017