New starters in UAS and at The Bodleian

University card

Your university card is created by the Card Office, and is managed by your unit or department. If your university card has not been created, has expired, or has been cancelled by your department, you will not be able to access any university offered resource.

You will be asked for your university card number or SSO when contacting the Service Desk.

Single Sign-On (SSO)

Also known as your Oxford username, SSO is automatically created along with your university card.

It needs to be activated before use, and is used to access

To activate your SSO for the first time, or manage your SSO password, please visit

For more information about SSO, please visit

Remote Access

Your Remote Access account is used to log in to eduroam and Virtual Private Network (VPN). It must be created by visiting

Remote Access is wholly dependent on the active status of your university card. It cannot be offered if your university card has expired or has been cancelled.


Your Openscape account is used by the Chorus telephone system.


CONNECT is part of the Managed Desktop Service and is the account you will use to log into your PC or laptop. This account also controls access to various network resources that make up the CONNECT service.

The CONNECT remote desktop service provides access to a fully managed and secure Windows desktop environment that you can access from any device, anywhere, any time. Your department needs to be signed up to use the service and there is a per-user annual service charge.

A CONNECT account must be requested by your line manager, and we ask for 5 working days to create it.


Your BSP account is used for several specific services. Depending on your role, you may not need this account. Your line manager will request this on your behalf if it is required.

It is used for

  • DARS
  • Microsoft Dynamics
  • Citrix
  • Terminal Services (Qube)

To reset your BSP password, visit 

Get support

Local IT support provides your first line of on-the-spot help



Common requests and fault reports can be logged using self-service





The Central IT Service Desk is available 24x7 on +44 1865 6 12345

If you do not have access to your Single Sign-On, you can use this form to contact the Service Desk