New starters in UAS and at The Bodleian

University card

Your university card is created by the Card Office, and is managed by your unit or department. If your university card has not been created, has expired, or has been cancelled by your department, you will not be able to access any university offered resource. See University card and IT services entitlements.

You will be asked for your university card number or Oxford username when contacting the Service Desk.

Single Sign-On (SSO)

Also known as your Oxford username, Single Sign-On (SSO) is automatically set up the day after your university card is created.

It needs to be activated before use, and is used to access:

To activate your SSO for the first time, or manage your SSO password, please visit

Remote Access account

Your Remote Access account is used to log in to eduroam and Virtual Private Network (VPN). It must be created by visiting

Remote Access is wholly dependent on the active status of your university card. It cannot be offered if your university card has expired or has been cancelled.

The username for your Remote Access account is your Oxford username with @OX.AC.UK after it.  For example, it will need to be entered as follows: abcd1234@OX.AC.UK (where abcd1234 is your existing Oxford username)

CONNECT account

CONNECT is part of the Managed Desktop Service and is the account you will use to log into your PC or laptop. This account also controls access to various network resources that make up the CONNECT service.

The CONNECT remote desktop service provides access to a fully managed and secure Windows desktop environment that you can access from any device, anywhere, any time. Your department needs to be signed up to use the service and there is a per-user annual service charge.

A CONNECT account must be requested by your line manager, and we ask for 5 working days to create it.

BSP account

Your BSP account is used for several specific services. Depending on your role, you may not need this account. Your line manager will request this on your behalf if it is required.

It is used for

  • DARS
  • Microsoft Dynamics
  • Citrix
  • Terminal Services (Qube)

To reset your BSP password, visit 

Get support

If you cannot find the solution you need here then we have other ways to get IT support