Overview: managed staff desktop service

Expand All

Fully managed We'll look after everything so you can just login and starting working on a secure, reliable and supported system.
Assisted You have administrative access and are ultimately responsible for security and performance, but we'll look after as much or as little as you like.
Hardware only We'll provide you with the equipment, handle any repairs needed, and provide responsible disposal when you don't need it anymore.
Bring your own device (BYOD) Your own device, fully managed by you, can still connect to many of our facilities.

 

Hardware management

Fully managed

Assisted

Hardware only

BYOD

Equipment purchasing and advice

       

Warranty repairs

       

Responsible disposal

     

 

Features

Fully managed

Assisted

Hardware only

BYOD

Network connection

       

Network file store

       

Printing

       

Managed applications

       

End-to-end support

       

Security

Fully managed

Assisted

Hardware only

BYOD

Security patching

       

Antivirus & malware protection

       

Data backup

       

Online password reset and recovery

       

Mobility

Fully managed

Assisted

Hardware only

BYOD

Remote desktop

       

Laptop wifi access

       

Hot desking

       

 

  Reconfiguration of your desktop may prevent aspects of our service from working. We can always refresh your desktop back to a standard image to reinstate services, however you will need to re-apply any customisation that you have made including application installations.

For the Fully Managed, Assisted and Hardware Only packages we can supply from a range of desktops, laptops, tablet/2-in-1/hybrids, all-in-ones and monitors with enhanced warranty and servicing options from the University's preferred supplier.

The range of equipment available changes approximately every twelve months so we will introduce new models and remove older ones that are no longer available.

View current hardware catalogue

Get support


Local IT support provide your first line of on-the-spot help

FIND MY LOCAL IT TEAM

 

Common requests and fault reports can be logged using self-service

   USE IT SELF-SERVICE      

   LOG A SUPPORT CALL     

VIEW MY SUPPORT CALLS  

 

The central Service Desk is available 24x7 on +44 1865 6 12345 (check central IT support arrangements over Christmas)

 

If you do not have an SSO account you can use this form to contact the Service Desk