Common requests: managed staff desktop

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If you require local administrator rights on your computer please use CONNECT Administrator Rights form. This link takes you to the OSM service management tool and you will be prompted to log in using your SSO username and password.

During the process of requesting admin rights we will contact your line manager to confirm they support your application.

Please be aware that if administrator rights are granted the amount of troubleshooting effort will be greatly reduced. Please see 'Responsibilities of users with local administrator rights' policy for further details.

If you require access to a restricted folder please complete the folder request form. This link takes you to the OSM service management tool and you will be prompted to log in using your SSO username and password.

Your will be asked to provide an email address for someone able to authorise your request.

Only once your request has been authorised will access be granted.

Use this form for any access requiremens including drive access within CONNECT filestores.

If you require a laptop to be exempt from BitLocker disk encryption please complete the CONNECT WDE exemption request form. This link takes you to the OSM service management tool and you will be prompted to log in using your SSO username and password.

As per the Information Security policy you will be asked to provide your Head of Department (or an appropriate deputy) to authorise this request. Only once your request has been authorised will a laptop be provided without encryption or encryption removed.

Please refer to standard list of applications available on CONNECT. These applications are either already installed on your computer or are available to install from the Oxford Applications Installer menu which can be found in your Start menu > All Programs.

If you require additional software on your computer that requires a license please complete the form on our Purchasing webpages.

Please contact the Service Desk if you have any questions.

Please go to the OSM  tool to request a new user account. You will be prompted to log in using your Oxford username and Single Sign-On password.

Line managers need to ensure that the request is submitted a minimum of one working week before the start date. You will not be able to complete this request without a University Card having been issued.

All staff user accounts run without full local administrative rights, i.e. as standard users.

In order for the new member of staff to access some central services, including email, a valid University Card is required.

Once you receive a notification confirming the account has been created please contact the Service Desk quoting the Servce Request number for the account details.

Important:

In order to access the CONNECT Password Manager web page from off-campus, you must be connected to the University's Virtual Private Network (VPN)

 

Managed equipment is purchased centrally through the IT Services Purchasing Team for all departments that we support. You can view current models of desktops, laptops and accessories. Further information, including online form can be found on the Purchasing form webpage. Please note you need to login to this site in order to see and use the purchasing form.

Please do not use this for standard requests listed on this page.

For changes and additions, such as configuration updates/changes and new peripherals, to the Managed Desktop Service (including Bodleian Reader Workstations and Kiosk Machines) please use the RFC change request.

Please ensure you have approval of your Head of Department before completing this form.

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Local IT support provide your first line of on-the-spot help

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Common requests and fault reports can be logged using self-service

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The central Service Desk is available 24x7 on +44 1865 6 12345 (check central IT support arrangements over Christmas)

 

If you do not have an SSO account you can use this form to contact the Service Desk