IT Services passwords

The Information Security team provide guidance on creating strong passwords.  GCHQ also provide further advice in their password guidance document.

PASSWORD GUIDELINES

  • Do not use the same password for different services.
  • Do not reveal your password to anyone (we will never ask you for a password).
  • Do not write your password down.
  • Never include a password in an email message (we will be required to change your password to protect your account, causing you inconvenience and delay).
  • It is essential to change a password promptly if you have any reason to think that someone else may know it.
  • Use a secure password management application on your computer, smartphone or tablet.
  • Change your password regularly, not just when you are prompted to do so.

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Your SSO account is used to access a number of services including:

Further SSO details can be found on the Oxford Username page.


PASSWORD RULES

The rules the SSO password must follow are that it:

  • must include at least one character from three of the following:
    • Lowercase letters (a-z)
    • Uppercase letters (A-Z)
    • Digits (0-9)
    • Punctuation characters (such as &'^!."[,]-+)
  • must contain at least 6 characters.
  • must contain at least 5 different characters.
  • must not be a dictionary word or a name.
  • must be different from, and not based upon, your Oxford username.
  • must not be one of your five most recent passwords.
  • must differ from the previous password by at least three characters.
  • must differ from the answer to your security question.

CHANGE YOUR PASSWORD

Your SSO account password has a lifetime of one year.  You will start to be prompted to change it three weeks before it is due to expire.

  • If you know your old password you can use it to set a new password.
  • If you have set your security questions you can reset a forgotten password.
  • If you have not done so already, you are strongly encouraged to set your security questions.
  • If you have forgotten your password and have not set security questions, or provide 3 incorrect responses to your security questions, you will need a rescue code.
  • Your local IT Support Staff can provide you with a rescue code.
  • The IT Services Service Desk can send a rescue code to your registered alternate email address, or by University messenger to your primary college or departmental address.

A Remote Access account is used to access:

  • the eduroam WiFi service.
  • the VPN (Virtual Private Network) service.

Further details can be found on the Remote Access Account page.


PASSWORD RULES

The rules the Remote Access password must follow are that it:

  • must include at least one character from three of the following:
    • Lowercase letters (a-z)
    • Uppercase letters (A-Z)
    • Digits (0-9)
    • Punctuation characters (such as &'^!."[,]-+)
  • must contain between 10 and 24 characters.
  • must contain at least five different characters.
  • must not contain backslashes, backticks, spaces, single quotes or double quotes.
  • must not be a dictionary word or a name.
  • must not be a subset or superset of your current password.
  • must not be based on your SSO username.
  • must not be the same as your SSO password.

CHANGE YOUR PASSWORD

Your Remote Access password's expiry date is set to your University card's current expiry date whenever the password is changed.

  • Your Remote Access password can be created or updated through your Self-Registration pages.
  • The new password will become active within 15 minutes.

An OpenScape account is used to access:


PASSWORD RULES

The rules the OpenScape password must follow are that it:

  • must contain at least one character from each of the following:
    • Lowercase letters (a-z)
    • Uppercase letters (A-Z)
    • Digits (0-9)
    • Punctuation characters (such as &'^!."[,]-+)
  • must contain between 8 and 32 characters.
  • must not contain spaces, single quotes or double quotes.
  • must not contain any character more than three times in succession.
  • must not be the same as your SSO password.

CHANGE YOUR PASSWORD

Your OpenScape password can be changed or reset your through your Self-Registration pages.

    A Chorus voicemail password is used for:

    • the Chorus telephone system's voicemail service.

    PASSWORD RULES

    The rules the Chorus voicemail password must follow are that it:

    • must only include following characters:
      • Digits (0-9)
    • must contain 6 digits.
    • must not contain more than three of the same digit.
    • must not be in a sequence.

    CHANGE YOUR PASSWORD

    Your Chorus voicemail password can be changed or reset your through your Self-Registration pages.

    An HFS backup password is used for:

    • the HFS backup client.

    PASSWORD RULES

    The rules the HFS backup password must follow are that it:

    • must contain at least two characters from either of the following
      • Lowercase letters (a-z)
      • Uppercase letters (A-Z)
    • must contain at least one character from either of the following:
      • Digits (0-9)
      • Plus, period, underscore, hypen or ampersand characters (+._-&)
    • must contain between 10 and 63 characters.

    CHANGE YOUR PASSWORD

    HFS backup client passwords expire 190 days after being set.

    • Your HFS backup password can be changed through the HFS Portal.

    A CONNECT account is used to access:

    Further details are available on the CONNECT Usernames and Passwords page.


    PASSWORD RULES

    The rules the CONNECT account password must follow are that it:

    • must include at least one character from three of the following:
      • Lowercase letters (a-z)
      • Uppercase letters (A-Z)
      • Digits (0-9)
      • Punctuation characters (such as &'^!."[,]-+)
    • must contain at least 8 characters.
    • must not have been used as one of your previous 24 passwords.

    CHANGE YOUR PASSWORD

    Your CONNECT password will need to be changed every 12 months.

    • You can change your password when logged in to your CONNECT account by pressing CTRL+ALT+DEL then selecting Change a password.
    • You can change your password using the online CONNECT password manager when connected to the Oxford network or using the VPN.
    • You can also access the CONNECT password manager by selecting the options below the login boxes on any CONNECT computer. 
    • You can reset a forgotten password using the CONNECT password manager by providing answers to your saved security question.

    For advice on accessing computers or facilities on your college or departmental computer network, please contact your local IT support teams.

    IT Services is also unable to provide assistance with passwords for Oracle Financials or those used in Libraries.

    Get support


    Local IT support provide your first line of on-the-spot help

    FIND MY LOCAL IT TEAM

     

    Common requests and fault reports can be logged using self-service

       USE IT SELF-SERVICE      

       LOG A SUPPORT CALL     

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    The central Service Desk is available 24x7 on

    +44 1865 6 12345

     

    If you do not have an SSO account you can use this form to contact the Service Desk