Service Desk

We help University of Oxford members get the most out of IT and deal with requests and problems when they arise.

The Service Desk is one part of a support network across the University offering help and advice.  We focus on those services run by IT Services and help you with accounts and passwords.

To contact the Service Desk

  • For urgent queries and 24/7 support, phone 01865 (6)12345 (please have your University Card to hand)
  • You can log a support call online via IT self service (Single-Sign On required)
  • If you cannot use the Single-Sign On (SSO), you can use this form to contact the Service Desk


Please include details such as the software being used and any error messages. You should never include passwords in a message.  Online requests will be processed between 8:30am and 5:00pm weekdays

Account management services such as issuing rescue/activation codes and setting email delegation rights are only possible during the core hours of 8:30am to 5pm weekdays (not including bank holidays).