Search Google Appliance

Home >> HFS >> Need Help Using the HFS? >> Win >> Removing the Spectrum Protect / TSM Client Software from Windows

Removing the Spectrum Protect / TSM Client Software from Windows

1. Why remove Spectrum Protect/TSM?

There are several reasons why you may need or wish to remove Spectrum Protect/TSM from your machine, such as:

  • You are leaving the University - the software is licensed and configured specifically for use within Oxford University only.
  • You are having problems with the software and so have been asked to remove and reinstall it.
  • You are upgrading to a new machine and no longer wish to back up the old one.
  • You no longer need to back a machine up.

We have compiled some automated scripts to assist you with the process of removing Spectrum Protect/TSM. If your preference is to perform these tasks manually then please see the manual removal section.

2. Semi-automated removal

2.1. Uninstalling the software

  1. In the bottom-left corner of your screen, click on Start.
  2. Click on Control Panel.
  3. Click on Add/Remove Programs or on Uninstall a program (Windows 7 or higher versions).
  4. Locate IBM Tivoli Storage Manager Client/IBM Spectrum Protect Client and click on Remove.
  5. A prompt will appear asking if you are sure; click Yes to begin removing the software.
  6. A progress bar will be displayed whilst the software is removed.
  7. If prompted to close the client scheduler or other Spectrum Protect/TSM-related services, click OK to continue.
  8. Please note: no confirmation is given that the software has been removed, but you will be returned to the Add/Remove Programs screen when the uninstallation process is complete. Then you will be able to see that IBM Tivoli Storage Manager Client/IBM Spectrum Protect Client is no longer listed.

2.2. Removing the final components

Important: if you are likely to be reinstalling the Spectrum Protect/TSM software and have previously set up custom INCLUDE/EXCLUDE rules then please copy the file dsm.opt from C:\Program Files\Tivoli\TSM\baclient to an alternative location, such as your desktop, in order to preserve it.

  1. Click on the following link: remove final Spectrum Protect/TSM components.
    • If you have the option to Run, then do so; otherwise Download/Save the file and run the exe file locally.
    • When prompted click on Unzip.
    • You will be advised that "1 file(s) unzipped successfully"; click OK.
    • The script will now run automatically: follow the on-screen prompts
  2. This script does the following:
    • Stops and removes all Spectrum Protect/TSM services.
    • Deletes the C:\Program Files\Tivoli folder left behind after the removal of the software.
    • Deletes the c:\tsm_images folder left behind after the initial installation of the software.
    • Attempts to delete any Spectrum Protect/TSM installation files left on the current user's desktop.
    • Removes the remaining Spectrum Protect/TSM entries from the registry.
  3. You will receive confirmation that all Spectrum Protect/TSM components have now been removed.
  4. Click OK.

You should now have successfully removed all components of the TSM client software from your machine.

Need to reinstall Spectrum Protect/TSM? Then follow the instructions for downloading and installing the latest software version.

3. Manual removal

If your preference is to perform these tasks manually, rather than in the automated fashion described above, then please follow these instructions.

3.1. Uninstalling the software

  1. In the bottom-left corner of your screen, click on Start.
  2. Click on Control Panel.
  3. Click on Add/Remove Programs or on Uninstall a program (Windows 7 or higher versions).
  4. Locate IBM Tivoli Storage Manager ClientIBM Spectrum Protect Client and click on Remove.
  5. A prompt will appear asking if you are sure; click Yes to begin removing the software.
  6. A progress bar will display whilst the software is removed.
  7. If prompted to close the client scheduler or other Spectrum Protect/TSM-related services, click OK to continue.
  8. Please note: No confirmation is given that the software has been removed, but you will be returned to the Add/Remove Programs screen when the Uninstall process is complete. Then you will be able to see that IBM Tivoli Storage Manager Client/IBM Spectrum Protect Client is no longer listed.

3.2. Removing the services

The installation process does not always remove the Windows services associated with Spectrum Protect/TSM, so follow these steps to remove the services manually:

  1. In the bottom-left corner of your screen, click on Start.
  2. Type Command Prompt, right click 'Command Prompt' in the search result list, and select 'Run as administrator'.
  3. You should now see a command prompt; at this type each of the following, followed by hitting Enter:
    • sc delete "TSM Client Scheduler"
    • sc delete "TSM Client Acceptor"
    • sc delete "TSM Client Agent"
  4. To check that the services have been removed do the following:
    • If you're on Windows 7 or earlier versions, right-click on the My Computer icon, select Manage, and browse to services.
    • If you're on Windows 8, navigate to Start, then type 'services', and click services as it appears in search result.
    • In the list of services there should be none listed that start with "TSM".
  5. You have now removed the Spectrum Protect/TSM client services.

3.3. Tidying up files and folders

Some files and settings that are left behind following an uninstallation. Below are steps on deleting all files, folders and registry entries previously linked with Spectrum Protect/TSM.

Important: if you are likely to be reinstalling the Spectrum Protect/TSM software and have previously set up custom INCLUDE/EXCLUDE rules then please copy the file dsm.opt from C:\Program Files\Tivoli\TSM\baclient to an alternative location, such as your desktop, in order to preserve it.

Program files

  1. Navigate to folder C:\Program Files.
  2. Right-click on the Tivoli folder and select [Delete].
  3. When prompted to confirm deletion click Yes. (If Windows states that some files are in use please reboot your machine and then perform this tidying-up process again.)

Installation files

  1. Open My Computer and browse to C:\.
  2. If a folder called tsm_images exists, right-click on it and select [Delete]. This deletes the Spectrum Protect/TSM installation files.
  3. Secondly, look for the Spectrum Protect/TSM installation file. This will be called something similar to ox-hfs-sp-8.1.0.2_4-win64.msi or tsm-7.1.6.5_2-win32.msi, and most likely located in 'Downloads' folder. Right-click the file and select [Delete]. This is the file that you downloaded in order to install Spectrum Protect/TSM.

3.4. Deleting the registry entries

Important:This article contains information about editing the registry. Do not delete any information other than the specific entries advised - IT Services cannot be held responsible for any errors that occur as a result of changes made to the registry.

Registry

  1. In the bottom-left corner of your screen, click on Start.
  2. Type regedit.exe, right click the 'regedit.exe' appeared in the search result list, and select 'Run as administrator'.
  3. Browse to:
    • HKEY_LOCAL_MACHINE
    • SOFTWARE
    • IBM
    • Then right-click on the ADSM registry key and select [Delete].
    • Click Yes when prompted.
  4. Then browse to:
    • HKEY_LOCAL_MACHINE
    • SOFTWARE
    • Then right-click on the Tivoli registry key and select [Delete].
    • Click Yes when prompted.
  5. Click on [File] and then [Exit] to leave the registry editor.

You should now have successfully removed all components of the TSM client software from your machine.

Need to reinstall Spectrum Protect/TSM? Then follow the instructions for downloading and installing the latest software version.

Written by IT Services. Latest revision 28 June 2018