MFA: Help and guidance
Guides and videos for setting up and managing multi-factor authentication (MFA) on your Single Sign-On (SSO) account
The University has implemented multi-factor authentication (MFA) for all Oxford Single Sign-On (SSO) users across the University. This means you will be asked to verify your account using a second factor, such as a code from an app on your phone, text message, or a phone call.
Please see the Multi-factor authentication page for further information.
This page contains:
- Guides for setting up MFA using all of the main authentication methods
- Videos with instructions for setting up the main authentication methods in advance of MFA being deployed and at the time of enablement
- Guidance materials from Microsoft for further information on multi-factor authentication
Please use the tabs to navigate between the different types of guidance.
If you have any concerns or feedback regarding the content of the MFA user guides or videos please contact the MFA project team: mfaproject@it.ox.ac.uk
Managing MFA on your account
Setting up multi-factor authentication on a new phone
Short guides for setting up verification using several key methods
Setting up text message verification on a personal device
Setting up Office 365 email on a non-Windows device
You need to login with your Oxford SSO to view these videos.
Video guides for setting up multi-factor authentication methods once MFA is enabled on your account
Setting up MFA using phone call verification
https://web.microsoftstream.com/embed/video/113fa58d-4e21-4f31-b776-41c85123d14b?autoplay=false&showinfo=trueSetting up MFA using the Microsoft Authenticator app
Setting up MFA using text message
Setting up MFA using an App password
Video guides to demonstrate how to set up multi-factor authentication before MFA is enabled on your account
Setting up MFA in advance - Phone call verification
Setting up MFA in advance - Microsoft Authenticator App
Setting up MFA in advance - Codes via text message
Guidance materials from Microsoft for further information on multi-factor authentication
Get support
Local IT support provide your first line of on-the-spot help
Common requests and fault reports can be logged using self-service
The central Service Desk is available 24x7 on +44 1865 6 12345
If you do not have an SSO account you can use this form to contact the Service Desk
