MFA: Help and guidance

The University is implementing multi-factor authentication (MFA) for all Oxford Single Sign-On (SSO) users across the University. This means you will be asked to verify your account using a second factor, such as a code from an app on your phone, text message, or a phone call.

MFA is being rolled out to all SSO accounts from January 2021 by surname.

Please see the Multi-factor authentication page for further information.

Short guides for setting up verification using several key methods

• Setting up text messages on a personal device
• Setting up the mobile app
• Setting up phone call verification on a personal device
• Setting up phone call verification on an alternative phone
• Setting up hardware tokens
• Managing multi-factor authentication methods
• Setting up Office 365 email on an iOS device
• Setting up Office 365 email on a Mac OS device
• Setting up Office 365 email on an Android device
• Setting up the Authy desktop app
• Setting up the Authy mobile app
• Setting up multi-factor authentication on a new phone

Video guides to demonstrate how to set up multi-factor authentication methods in advance

• Setting up MFA in advance – Phone call verification
• Setting up MFA in advance – Microsoft Authenticator App
• Setting up MFA in advance – Codes via text message

Video guides to demonstrate how to set up multi-factor authentication methods at go-live

• Setting up MFA at go-live – Phone call verification
• Setting up MFA at go-live – Microsoft Authenticator App
• Setting up MFA at go-live – Codes via text message
• Setting up MFA – Setting up an App Password

Additional guides

• Keep Me Signed In (KMSI) Help Sheet
• Setting up App Passwords

Guidance materials from Microsoft for further information on multi-factor authentication

• Set up your Microsoft 365 sign-in for multi-factor authentication
• Set up the Microsoft Authenticator app
• Sign in to your account using your two-factor verification method
• Set up multi-factor authentication with a mobile device video

If you have any concerns or feedback regarding the content of the MFA user guides or videos please contact the project team mfaproject@it.ox.ac.uk