MFA: Setting up multi-factor authentication on a new phone

Setting up multi-factor authentication on a new phone

If multi-factor authentication is already enabled on an existing phone but you would like to configure it on a new phone, please follow the instructions below.

You can also download this guide as a pdf.

Note:  Please ensure you have successfully set up an alternative method of authentication such as landline, SMS or another mobile.  Alternatively, do not delete the authenticator app off your old phone as that can still be used as a method of authentication.

If your phone has been lost or stolen you will need to sign in using one of your alternative authentication methods, which you have set up. If you do not have an alternative method already enabled, please contact your local IT Support for further assistance.

1. Go to My Sign ins. If prompted select your account
    
   
   

   Screenshot of MySignins prompting you to select your account

2. Enter your password and click Sign in
    
   
   

   Screenshot of the Enter password box

3. Click + Add method
4. From the drop-down options select your required method and click Add
5. Download your chosen authenticator app on your new phone. The app can be downloaded from the usual app stores e.g. Apple App Store or Google Play
6. Open the App, click Add account, then click Work or school Account
7. Select the option to Scan a QR code
   You may get a prompt asking you to give the authenticator app permission to access the Camera. Please allow access to the camera.
8. In the Nexus365 security verification screen, click Next
    
   
   

   Screenshot of the Nexus365 security verification screen

9. Scan the QR code
10. Click Next on the Scan the QR code screen
     
    
    

    Screenshot of the QR code screen

11. The system will send a notification to the app
     
    
    

    Screenshot showing that the system is sending a notification to the app

12. Click Approve in the mobile app
13. The Nexus365 security verification page will show that the notification has been approved
     
    
    

    Screenshot of the Nexus365 security verification page showing that the notification has been approved

14. Click Next
15. The app set-up is complete, and your multi-factor authentication method has been set-up
16. Delete the existing authentication methods linked to the old phone

Setting up multi-factor authentication if your phone is lost or stolen

If your phone has been lost or stolen, you will need to sign in using one of the alternative authentication methods, which you have set up such as landline, hardware token or another mobile. Please follow the instructions below to sign in on via your PC/Laptop.

If you do not have an alternative method already enabled, please contact your local IT Support for further assistance.

1. Go to My Sign ins. If prompted select your account
    
   
   

   Screenshot of MySignins prompting you to select your account

2. Enter your password and click Sign in
    
   
   

   Screenshot of the Enter password box

3. At the Approve sign in request screen, click Sign in another way
    
   
   

   Screenshot of the Approve sign in request screen highlighting that you click Sign in another way

4. The Verify your identify screen will list all the alternative authentication methods you have set up.  Select your preferred method and follow the on-screen prompts
    
   
   

   Screenshot of the Verify your identify screen listing all the authentication methods you have set up

5. The on-screen prompts will be dictated by the authentication option you chose in the previous step.  For example, if you chose “Text” then you will see an on-screen message advising:

• We texted your phone + XX XXXX XXX X01. Please enter the code to sign in.  Please note that your registered number will not be fully visible due to security reasons.

  Type in the verification code sent to you via text message and click Verify to complete the process.
   

  
  

  Screenshot asking you to enter the text message code

• If you chose “Call”, then you will see an on-screen message advising that you must Approve the sign in request.  We’re calling your phone. Please answer it to continue.
   
  
  

  Screenshot of the Approve sign request screen saying that the system is calling your phone

  Answer the call, listen to the automated message and press the # key to verify your identity and complete the process.

• If you chose “Use a verification code from my mobile app”, then you will see an on-screen message requesting you to:
  Please type in the code displayed in your authenticator app from your device
  Note: You must be able to access the app from a device other than your lost/stolen one.
  Once you have typed in the code, click Verify to complete the process.
   
  
  

  Screenshot asking you to enter the verification code from your mobile app

6. This will login you into the My Signs-Ins page.
   Please delete any existing authentication methods linked to the old phone, or ones which are no longer required.