How to clear your web browser

Clear your web browser to troubleshoot page errors and improve performance

Persistent web page issues may be resolved by clearing your web browser's cache and cookies.  If the issue continues, or you have other browser issues, you could also try resetting your browser to its default settings.

Windows

Chrome browser

Clear cache and cookies

  1. Open Chrome
  2. Select > Settings > Privacy and security > Delete browsing data
  3. Update Time range to All time
  4. Ensure Cookies and other site data and Cached images and files are selected
  5. Select Clear data

Reset the browser to its default settings

  1. Open Chrome
  2. Select > Settings > Reset settings > Restore settings to their original defaults
  3. Select Reset settings

Edge browser

Clear cache and cookies 

  1. Open Edge
  2. Select > Settings > Privacy, search, and services > Clear browsing data > Choose what to clear
  3. Update Time range to All time
  4. Ensure Cookies and Cache are selected
  5. Select Clear now

Reset the browser to its default settings

  1. Open Edge
  2. Select > Settings > Reset settings > Restore settings to their default values
  3. Select Reset

Firefox browser

Clear cache and cookies

  1. Open Firefox
  2. Select > History > Clear recent history...
  3. Update the When dropdown menu to Everything
  4. Ensure Cookies and Cache are selected
  5. Select OK

Reset the browser to its default settings

  1. Open Firefox
  2. Select > Help > More Troubleshooting Information
  3. Select Refresh Firefox... > Refresh Firefox
macOS

Chrome browser

Clear cache and cookies

  1. Open Chrome
  2. Select  > Settings > Privacy and security > Clear browsing data
  3. Update Time range to All time
  4. Ensure Cookies and other site data and Cached images and files are selected.
  5. Select Clear data

Reset the browser to its default settings

  1. Open Chrome
  2. Select  > Settings > Reset settings
  3. Select Restore settings to their original defaults > Reset settings

Firefox browser

Clear cache and cookies 

  1. Open Firefox
  2. Select  > History > Clear recent history...
  3. Update Time range to clear to Everything
  4. Ensure Cookies and Cache are selected
  5. Select OK

Reset the browser to its default settings

  1. Open Firefox
  2. Select  > Help > More Troubleshooting Information
  3. Select Refresh Firefox... > Refresh Firefox

Safari browser

Clear cache and cookies

  1. Open Safari
  2. From the menu bar, select Safari > Preferences > Privacy > Manage Website Data...
  3. Select Remove All > Remove now
  4. From the menu bar, select Safari > Preferences > Advanced
  5. Ensure Show Develop menu in menu bar is selected
  6. From the menu bar, select Develop > Empty Caches
iOS

Chrome browser

Clear cache and cookies

  1. Open Chrome
  2. Select > Settings > Privacy > Clear Browsing Data
  3. Update Time range to All time
  4. Ensure Cookies, Site Data and Cached Images and Files are selected
  5. Select Clear Browsing Data > Clear Browsing Data

Firefox browser

Clear cache and cookies

  1. Open the Settings app
  2. Select Safari > Clear History and Website Data > Clear

Safari browser

Clear cache and cookies

  1. Open Firefox
  2. Select > Settings > Data Management
  3. Ensure Cookies and Cache are selected
  4. Select Clear Private Data > OK
Android

Chrome browser

Clear cache and cookies

  1. Open Chrome
  2. Select > History > Clear browsing data...
  3. Update Time range to All time
  4. Ensure Cookies and other site data and Cached images and files are selected
  5. Select Clear data

Reset to default settings

The process may differ slightly for your version of Android. Please note that bookmarks are removed.

  1. Open the Settings app
  2. Select Apps > Chrome > Storage > Manage space > Clear all data
  3. Select OK

Firefox browser

Clear cache and cookies

  1. Open Firefox
  2. Select > Settings > Delete browsing data
  3. Ensure Cookies and Cache are selected
  4. Select Delete Browsing data > Delete

Reset to default settings

The process may differ slightly for your version of Android. Please note that bookmarks are removed.

  1. Open the Settings app
  2. Select Apps > Firefox > Storage > Manage space > Clear all data
  3. Select OK

Opera browser

Clear cache and cookies 

  1. Open Opera
  2. Select > > Privacy > Clear data...
  3. Ensure Cookies and site data is selected
  4. Select Clear data

Reset to default settings

The process may differ slightly for your version of Android. Please note that bookmarks are removed.

  1. Open the Settings app
  2. Select Apps > Opera > Storage > Manage space > Clear all data
  3. Select OK

Samsung Internet

Clear cache and cookies

  1. Open Samsung Internet
  2. Select > Settings > Personal browsing data > Delete browsing data
  3. Ensure Browsing history, Cookies and site data and Cached images are selected
  4. Select Delete data > Delete

Reset to default settings

The process may differ slightly for your version of Android. Please note that bookmarks are removed.

  1. Open the Settings app
  2. Select Apps > Samsung Internet > Storage > Manage space > Clear all data
  3. Select OK
Linux

Chrome browser

Clear cache and cookies

  1. Open Chrome
  2. Select > Settings > Privacy and security > Clear browsing data
  3. Update Time range to All time
  4. Ensure Cookies and other site data and Cached images and files are selected
  5. Select Clear data

Reset to default settings

  1. Open Chrome
  2. Select > Settings > Reset and cleanup
  3. Select Restore settings to their original defaults > Reset settings

Edge browser

Clear cache and cookies

  1. Open Edge
  2. Select > Settings > Privacy, search, and services > Clear browsing data > Choose what to clear
  3. Update Time range to All time
  4. Ensure Cookies and Cache are selected
  5. Select Clear now

Reset to default settings

  1. Open Edge
  2. Select > Settings > Reset settings > Restore settings to their default values
  3. Select Reset

Firefox browser

Clear cache and cookies

  1. Open Firefox
  2. Select > History > Clear recent history...
  3. Update Time range to clear to Everything
  4. Ensure Cookies and Cache are selected
  5. Select OK

Reset to default settings

  1. Open Firefox
  2. Select > Help > More Troubleshooting Information
  3. Select Refresh Firefox... > Refresh Firefox

Opera

Clear cache and cookies

  1. Open Opera
  2. Select > Settings > Clear browsing data
  3. Update Time range to All time
  4. Ensure Cookies and other site data and Cached images and files are selected
  5. Select Clear data

Reset to default settings

  1. Open Opera
  2. Select > Settings > Advanced
  3. Select Restore settings to their original defaults >Reset

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